Health Information Specialist I

Summary

Datavant is a healthcare data collaboration platform that provides secure and actionable health data solutions. The Health Information Specialist I processes medical record requests, manages patient health records, safeguards confidential information, and ensures compliance with company policies and HIPAA regulations while providing accurate and timely customer service.

Responsibilities

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures
• Maintain confidentiality and security with all privileged information
• Maintain working knowledge of Company and facility software
• Adhere to the Company's and Customer facilities Code of Conduct and policies
• Inform manager of work, site difficulties, and/or fluctuating volumes
• Assist with additional work duties or responsibilities as evident or required
• Consistent application of medical privacy regulations to guard against unauthorized disclosure
• Responsible for managing patient health records
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health records
• Ensures medical records are assembled in standard order and are accurate and complete
• Creates digital images of paperwork to be stored in the electronic medical record
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
• Answering of inbound/outbound calls
• May assist with patient walk-ins
• May assist with administrative duties such as handling faxes, opening mail, and data entry
• Must meet productivity expectations as outlined at a specific site
• May schedules pick-ups
• Other duties as assigned
• Work Schedule: **We have 8-hour workdays, 8am-4:30pm Est time.**

Skills

• High School Diploma or GED
• Ability to commute between locations as needed
• Able to work overtime during peak seasons when required
• Basic computer proficiency
• Comfortable utilizing phones, fax machines, printers, and other general office equipment on a regular basis
• Professional verbal and written communication skills in the English language
• Detail and quality oriented as it relates to accurate and compliant information for medical records
• Strong data entry skills
• Must be able to work with minimum supervision responding to changing priorities and role needs
• Ability to organize and manage multiple tasks
• Able to respond to requests in a fast-paced environment
• This job is not eligible for employment sponsorship
• Experience in a healthcare environment
• Previous production/metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

Qualifications

Must Haves

• High School Diploma or GED
• Ability to commute between locations as needed
• Able to work overtime during peak seasons when required
• Basic computer proficiency
• Comfortable utilizing phones, fax machines, printers, and other general office equipment on a regular basis
• Professional verbal and written communication skills in the English language
• Detail and quality oriented as it relates to accurate and compliant information for medical records
• Strong data entry skills
• Must be able to work with minimum supervision responding to changing priorities and role needs
• Ability to organize and manage multiple tasks
• Able to respond to requests in a fast-paced environment
• This job is not eligible for employment sponsorship

Nice to Haves

• Experience in a healthcare environment
• Previous production/metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

Benefits

• Datavant is a distributed, remote-first team.
• We empower Datavanters to shape their working environment in a way that suits their needs.