Implementation Specialist

Summary

DealerBuilt is a portfolio of automotive dealership SaaS brands providing solutions across retail cloud DMS, CRM, document management, analytics, and dealership operations. The Implementation Specialist will support customer onboarding, system configuration, training, and successful adoption of DealerBuilt solutions while managing implementation projects and client communications.

Responsibilities

• Execute software implementation projects in alignment with established project plans, timelines, and quality standards
• Support implementation activities including system configuration, data validation, and solution setup
• Participate in client kickoff, status, and closeout meetings
• Maintain and manage project tasks, follow-ups, and action items for both internal teams and customers
• Communicate effectively with customers, sales, and cross-functional teams throughout the implementation lifecycle (pre-onsite, onsite, and post-onsite)
• Gather and document customer requirements to tailor solutions to their business needs
• Train customers on DealerBuilt solutions to ensure adoption and long-term success
• Assist in developing and maintaining implementation and training documentation, tools, and resources
• Identify opportunities for process improvement and share feedback to enhance implementation efficiency and quality
• Support post-implementation activities to ensure customer satisfaction and successful transition

Skills

• 2+ years of automotive software, dealership operations, or related automotive industry experience required, including working knowledge of a Dealer Management System (DMS)
• Working knowledge of a Dealer Management System (DMS) required; experience with dealership software platforms strongly preferred
• Experience supporting software implementations, onboarding, training initiatives, or customer adoption programs
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Proven ability to communicate effectively with customers and internal stakeholders
• Ability to understand customer business needs and translate them into system configurations and process improvements
• Detail-oriented with strong problem-solving and analytical skills
• Comfortable leading or supporting client-facing meetings, workshops, and training sessions
• Proficiency in Microsoft tools (Teams, Excel, PowerPoint, etc.)
• Experience working in a remote or geographically dispersed team environment
• Willingness to travel (up to 50–60%) for onsite customer implementations
• Bachelor's Degree or equivalent combination of education and relevant experience
• Previous participation in a DMS implementation, conversion, or deployment project is highly desirable
• Experience with dealership software platforms strongly preferred
• Familiarity with project management tools is a plus

Qualifications

Must Haves

• 2+ years of automotive software, dealership operations, or related automotive industry experience required, including working knowledge of a Dealer Management System (DMS)
• Working knowledge of a Dealer Management System (DMS) required; experience with dealership software platforms strongly preferred
• Experience supporting software implementations, onboarding, training initiatives, or customer adoption programs
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Proven ability to communicate effectively with customers and internal stakeholders
• Ability to understand customer business needs and translate them into system configurations and process improvements
• Detail-oriented with strong problem-solving and analytical skills
• Comfortable leading or supporting client-facing meetings, workshops, and training sessions
• Proficiency in Microsoft tools (Teams, Excel, PowerPoint, etc.)
• Experience working in a remote or geographically dispersed team environment
• Willingness to travel (up to 50–60%) for onsite customer implementations
• Bachelor's Degree or equivalent combination of education and relevant experience

Nice to Haves

• Previous participation in a DMS implementation, conversion, or deployment project is highly desirable
• experience with dealership software platforms strongly preferred
• Familiarity with project management tools is a plus

Benefits

• Base salary plus bonus
• Opportunity for career growth and advancement in the organization for employees who demonstrate successful goal attainment and commitment
• Several comprehensive benefit offerings to choose from
• No-wait 401k plan with company match
• Fully remote work
• Responsible Paid Time Off
• Employee Referral Program