Implementation Specialist II

Summary

Deluxe is seeking an Implementation Specialist II to support the successful delivery of its software solutions. The role involves configuring and implementing systems, testing solutions, documenting defects and resolutions, preparing status reports, and collaborating with project teams and clients to resolve issues.

Responsibilities

• As an Implementation Specialist II you will be responsible for the successful implementation of Deluxe-proposed solutions and configurations on projects as assigned while meeting the client billability levels and billing rates as established for this position. Prepare implementation status reports for project managers, clients, and as required, internal management
• Implement up to five small projects (every 100 hours or less) simultaneously as well as upgrades up to 1000 hours. Assist on larger more complex projects that require more than one resource. Delivery Services in the area of expertise and product knowledge
• Work with the project team to prepare customer or internal system by customizing base software application and entering customer-specific data according to the CRD and other project documentation
• Test systems prior to delivery and during implementation at the client site or internally to ensure a quality product.  Document defects and resolution approach. Work collaboratively with other team members to resolve issues
• The document, communicate status and help escalate issues internally

Skills

• * Bachelors in Information Technology, Mathematics, Computer Science, Business or Engineering and 2 years experience or Hs/GED and 6 years experience
• * Experience with Microsoft Office suite and windows-based operating systems/networks
• * Experience implementing or support software solutions
• Must be 18 years of age or older
• * 2 years in banking and/or payment processing is preferred
• * Treasury Management
• * ECM Workflow
• * OnBase Implementation/Workflow experience

Qualifications

Must Haves

• * Bachelors in Information Technology, Mathematics, Computer Science, Business or Engineering and 2 years experience or Hs/GED and 6 years experience
• * Experience with Microsoft Office suite and windows-based operating systems/networks
• * Experience implementing or support software solutions
• Must be 18 years of age or older

Nice to Haves

• * 2 years in banking and/or payment processing is preferred
• * Treasury Management
• * ECM Workflow
• * OnBase Implementation/Workflow experience

Benefits

• Eligible for commission or an annual performance incentive plan.
• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement