Definitive Healthcare
Posted 15 days agoVerified live 13h ago
Customer Success Manager
Brief overview
Remote
$65k–$123k/yrStated range
3+ yrsMinimum
23 H-1B approvalsDept. of Labor
7 green cardsCertified filings
Customer support for technical productsClient-facing experienceCustomer engagementCustomer churn managementHealthcare industry knowledgeEnergyHumorCompassionEnthusiasmProject management
About the company
Definitive Healthcaredefinitivehc.com
Unified healthcare data and analytics company providing intelligence for smarter decision making.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.23H-1B approved
100%approval rate
3new H-1B hires
7PERM certified
$160,100median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20238
20245
20259
20261
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20233
20241
20251
20263
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20231
20241
20254
20261
Top sponsored roles
Senior Big Data EngineerManager, Machine Learning EngineerSenior Customer Engagement ManagerSr. Advanced Analytics & Insights ManagerSenior Machine Learning Engineer
Sponsored employees from
India
Job description
Summary
Definitive Healthcare is a data-driven company focused on the healthcare sector, aiming to empower clients with intelligence for better decision-making. They are seeking a Customer Success Manager to enhance customer experience, ensure product adoption, and drive engagement within a growing client base.
Responsibilities
- Build partnerships within your assigned book of business and look for opportunities to proactively anticipate customer needs
- Drive consistent product adoption and engagement, work to achieve their expected outcomes, and provide an excellent customer experience
- Effectively segment your book of business and create engagement strategies commensurate with the priorities of your individual customers
- Partner with a group of Account Executives and engage at all levels of our customer teams focusing on strategy and account health, and any new client goals or objectives
- Consistently document customer data that provides a holistic view of the customers health and potential opportunities
- Coordinate with the Customer Training team to ensure they effectively onboard new users and quickly drive adoption of the product
- Work with relevant partners in Sales, Strategic Solutions, and Product to ensure the customers success measures are met
- Effectively identify at risk accounts and create intervention plans. Supplement pre-determined playbooks with individually created strategic goals
Skills
- 3-5 years' experience in a client facing role
- Experience working in customer support for a technical product
- Superior communication skills
- Ability to learn new concepts quickly
- Strong attention to detail
- Energy, humor, compassion, and enthusiasm
- Experience working with customers in the Healthcare industry is a plus
- Experience in a client facing role, driving engagement, and addressing customer inquiries
- Adept at working within a team toward a shared goal
- Experience in project management, effectively balancing competing needs and priorities
- Experience effectively identifying, managing, and mitigating at-risk customer churn and escalation of customer issues
- Demonstrated success in understanding customer's unique industry and business
Qualifications
Must Haves
- 3-5 years' experience in a client facing role
- Experience working in customer support for a technical product
- Superior communication skills
- Ability to learn new concepts quickly
- Strong attention to detail
- Energy, humor, compassion, and enthusiasm
- Experience working with customers in the Healthcare industry is a plus
- Experience in a client facing role, driving engagement, and addressing customer inquiries
- Adept at working within a team toward a shared goal
- Experience in project management, effectively balancing competing needs and priorities
- Experience effectively identifying, managing, and mitigating at-risk customer churn and escalation of customer issues
- Demonstrated success in understanding customer's unique industry and business
Benefits
- Medical, dental, and vision coverage
- Unlimited paid time off
- Participation in the company’s 401(k) plan with employer contribution
- Competitive benefits package including great healthcare benefits and a 401(k) match
