Field Service Engineer

Summary

Thermo Fisher Scientific is a life sciences company serving scientific, diagnostic, and laboratory customers. The Field Service Engineer provides on-site and remote technical service for ImmunoDiagnostics analyzers, including repairs, preventive maintenance, upgrades, installations, troubleshooting, training, and customer support across the assigned territory.

Responsibilities

• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers
• Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel
• Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc
• Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
• Collaborate with internal partners to resolve customer issues and improve processes
• Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or advanced operators
• Increase technical competency level servicing instruments by completing in-person or online training courses
• Manage travel expenses and follow Thermo Fisher Scientific travel policies and guidelines
• May be required to perform other related duties as required and/or assigned

Skills

• Standard (Mon-Fri)
• Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
• This position is a field-based, remote position and located in the Philadelphia, PA area
• Possess an associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical or similar, or equivalent combination of skills and experience
• Experience in related life sciences, biomedical engineering and/or technical customer-facing roles
• Experience with operating, troubleshooting, repairing, and calibrating complex analyzers or systems
• Strong competency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical thinker with good engineering aptitude
• Exercise judgment in setting work priorities and identifying next steps
• Able to quickly adapt to change with positive and constructive feedback
• Work in a fast-paced environment and operate remotely from the main office with minimum supervision
• Must be able to stand, bend, and/or kneel for up to two hours at a time
• Able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet
• Some exposure to biohazards is a possibility during instrument service activities, as these instruments are used in biohazard environments and encounter human bodily fluids. Biohazard training, safety equipment and following SOPs will minimize the exposure
• Ability to obtain and possess a valid REAL ID driver's license, with a clean Motor Vehicle report
• Able to drive a vehicle for up to 4-5 hours at a time and be comfortable with commercial air travel
• Maintain Vendor Credentialing for access to customer locations and instrumentation which may require certain vaccinations and/or medical screening be kept up to date
• Overtime and last-minute schedule changes may occur to ensure customer satisfaction
• Ability to travel up to 85% (overnight), often in less than 1 days' notice via automobile or airplane
• Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment
• Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred

Qualifications

Must Haves

• Standard (Mon-Fri)
• Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
• This position is a field-based, remote position and located in the Philadelphia, PA area
• Possess an associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical or similar, or equivalent combination of skills and experience
• Experience in related life sciences, biomedical engineering and/or technical customer-facing roles
• Experience with operating, troubleshooting, repairing, and calibrating complex analyzers or systems
• Strong competency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical thinker with good engineering aptitude
• Exercise judgment in setting work priorities and identifying next steps
• Able to quickly adapt to change with positive and constructive feedback
• Work in a fast-paced environment and operate remotely from the main office with minimum supervision
• Must be able to stand, bend, and/or kneel for up to two hours at a time
• Able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet
• Some exposure to biohazards is a possibility during instrument service activities, as these instruments are used in biohazard environments and encounter human bodily fluids. Biohazard training, safety equipment and following SOPs will minimize the exposure
• Ability to obtain and possess a valid REAL ID driver's license, with a clean Motor Vehicle report
• Able to drive a vehicle for up to 4-5 hours at a time and be comfortable with commercial air travel
• Maintain Vendor Credentialing for access to customer locations and instrumentation which may require certain vaccinations and/or medical screening be kept up to date
• Overtime and last-minute schedule changes may occur to ensure customer satisfaction
• Ability to travel up to 85% (overnight), often in less than 1 days' notice via automobile or airplane
• Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment

Nice to Haves

• Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred

Benefits

• This position is a field-based, remote position and located in the Philadelphia, PA area.