Field Service Engineer - Chicago, IL

Summary

Molecular Devices develops automated and AI-enabled technologies for life science customers in academia, biotechnology, pharmaceuticals, and government. The Field Service Engineer provides exceptional customer experience through communication, troubleshooting, problem-solving, repair, account management, process improvement, and management of a diverse technical product portfolio while supporting customers in the greater Northwest U.S. states.

Responsibilities

• Proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers
• Propose process improvements that improve internal and external customer processes
• Manage a diverse technical product portfolio
• This position requires up to 60% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international
• Must have a valid driver's license with an acceptable driving record
• This position requires the ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms
• Previous experience with a customer facing role
• Previous experience managing a diverse product portfolio

Skills

• Associates degree with 2+ years of Field Service experience or Bachelor's Degree in Engineering, Biology or related degree or equivalent military experience
• Advanced troubleshooting, problem-solving and repair skills with strong attention to detail
• Strong communication skills utilized in a professional manner
• Previous experience with a customer facing role
• Previous experience managing a diverse product portfolio

Qualifications

Must Haves

• Associates degree with 2+ years of Field Service experience or Bachelor's Degree in Engineering, Biology or related degree or equivalent military experience
• Advanced troubleshooting, problem-solving and repair skills with strong attention to detail
• Strong communication skills utilized in a professional manner

Nice to Haves

• Previous experience with a customer facing role
• Previous experience managing a diverse product portfolio

Benefits

• Fully remote role in Chicago area
• This job is also eligible for bonincentive pay.
• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)