Migration Engineer

Summary

Everforth Apex is an IT services company serving clients globally. The Migration Engineer will support the WorkSpaces program by packaging and deploying applications, building Amazon WorkSpaces Personal images and bundles, automating provisioning, and executing developer, managed-services, and contact center migration waves. The role will also handle onboarding, production cutovers, hypercare, documentation, and exception management.

Responsibilities

• Package and deploy applications through Microsoft Intune (Win32 and MSIX), build configuration and compliance policies, and validate them on Entra-joined Windows 11 images for Amazon WorkSpaces Personal
• Build and maintain Amazon WorkSpaces Personal images and bundles to set standards, and automate per-user provisioning, entitlement, and decommissioning with PowerShell and the AWS CLI or SDK
• Execute developer and managed-services migration waves, including cohort scheduling, per-user provisioning, first-login support, and hypercare
• Execute the contact center beta pilot and site-by-site provisioning-and-validation waves for international sites between shifts
• Run the new-agent onboarding process through the operational freeze and the cutover-on-request procedure when invoked
• Execute production cutover waves after the freeze lifts, with sites running in parallel within per-site nightly limits, including hypercare and exception handling
• Maintain wave trackers, provisioning runbooks, and closeout documentation for the Project Manager

Skills

• 4+ years of end-user computing or desktop engineering experience in an enterprise environment
• Hands-on Microsoft Intune experience: application packaging and deployment (Win32, MSIX), configuration profiles, compliance policies, and Windows 11 Entra-joined device management
• Hands-on experience provisioning virtual desktops at scale on Amazon WorkSpaces Personal, Azure Virtual Desktop, Windows 365, or Citrix, including image or bundle management
• PowerShell scripting for provisioning and user-lifecycle automation, and a working knowledge of the AWS CLI or SDK
• Experience executing user migration waves or large desktop deployments with scheduled cohorts, cutover checklists, and hypercare
• Comfortable working scheduled windows outside US business hours to support international sites
• Amazon WorkSpaces Applications / AppStream 2.0 exposure (stacks, user entitlements, session troubleshooting)
• FSLogix profile containers and Group Policy fundamentals
• Citrix Virtual Apps and Desktops user-side experience, useful for coexistence and rollback during the waves
• Experience in contact center or BPO environments with vendor-managed endpoints and strict change control
• ServiceNow or similar ITSM tooling for cutover and incident tracking

Qualifications

Must Haves

• 4+ years of end-user computing or desktop engineering experience in an enterprise environment
• Hands-on Microsoft Intune experience: application packaging and deployment (Win32, MSIX), configuration profiles, compliance policies, and Windows 11 Entra-joined device management
• Hands-on experience provisioning virtual desktops at scale on Amazon WorkSpaces Personal, Azure Virtual Desktop, Windows 365, or Citrix, including image or bundle management
• PowerShell scripting for provisioning and user-lifecycle automation, and a working knowledge of the AWS CLI or SDK
• Experience executing user migration waves or large desktop deployments with scheduled cohorts, cutover checklists, and hypercare
• Comfortable working scheduled windows outside US business hours to support international sites

Nice to Haves

• Amazon WorkSpaces Applications / AppStream 2.0 exposure (stacks, user entitlements, session troubleshooting)
• FSLogix profile containers and Group Policy fundamentals
• Citrix Virtual Apps and Desktops user-side experience, useful for coexistence and rollback during the waves
• Experience in contact center or BPO environments with vendor-managed endpoints and strict change control
• ServiceNow or similar ITSM tooling for cutover and incident tracking

Benefits

• Remote work in Miramar, Florida
• Medical, dental, vision, life, disability, and other insurance plans
• ESPP (employee stock purchase program)
• 401K program, with contributions typically available within 30 days of starting and a company match after 12 months of tenure
• HSA (Health Savings Account) on the HDHP plan
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program
• Access to certification preparation and a library of technical and leadership courses, books, and seminars after 6+ months of tenure
• Certification discounts and other perks for associations including CompTIA and IIBA
• Dedicated customer service team for consultants to address questions about benefits and other resources
• Certified Career Coach