System Engineer II (Infrastructure)

Summary

Acuity is an organization seeking a System Engineer II to support and optimize its IT infrastructure. The role is responsible for system design, deployment, monitoring, troubleshooting, security, automation, backups, disaster recovery, and documentation, while collaborating with cross-functional teams and mentoring junior engineers.

Responsibilities

• Collaborates with senior engineers to design and implement systems that meet performance, scalability, availability, and security requirements
• Participates in the integration of new systems and upgrades to existing infrastructure
• Ensures system designs meet key requirements for availability, performance, and maintainability
• Works closely with development, security, and operations teams to ensure systems are aligned with business objectives and meet technical requirements
• Participates in system design reviews, offering insights and recommendations based on technical expertise
• Performs regular system maintenance tasks such as patch management, updates, and system backups
• Ensures systems are properly maintained throughout their lifecycle, managing hardware replacement, software updates, and configuration changes
• Contributes to the planning and implementation of system upgrades, ensuring minimal downtime and disruption
• Actively monitors system health, performance metrics, and system logs, ensuring the systems are operating as expected, identifying areas for improvement, and optimizing configurations to increase system efficiency
• Identifies areas for process improvement and suggests solutions to streamline operations and increase reliability
• Monitors resource usage of systems to ensure they are sized appropriately and change resource allocation when necessary
• Implements automation tools and scripts (e.g., Ansible, PowerShell) to improve system administration tasks and reduce manual intervention
• Troubleshoots complex system issues related to hardware, software, or networking, applying corrective measures to prevent recurrence
• Participates in incident response activities, including root cause analysis, resolution, and documentation of issues affecting system availability or performance
• Assists junior engineers in solving complex system issues, supporting their development and providing hands-on learning opportunities
• Escalates critical issues as appropriate while collaborating with senior engineers for resolution
• Implements security protocols such as firewalls, and user authentication to safeguard systems and data
• Works with security engineers to ensure systems are compliant with regulatory standards and internal security policies
• Applies security patches and updates system configurations to remediate vulnerabilities in accordance with the SLA
• Understands certificate and encryption cipher concepts to implement secure connections between systems
• Understanding of security concepts such as least privilege and network segmentation
• Maintains detailed documentation of system configurations, changes, and incidents to ensure clarity for team members and future reference
• Creates and updates troubleshooting guides, operational procedures, and knowledge base articles to assist in daily operations and knowledge sharing
• Ensures that backup schedules are adhered to and that data is correctly stored and easily recoverable in the event of failure
• Assists in disaster recovery testing and planning to ensure business continuity
• Works with other engineers, business analysts and stakeholders to ensure smooth system implementation and integration
• Provides support to other teams during system rollouts or configurations and assists in ensuring system compatibility across different platforms
• Reviews the work of junior engineers, offering feedback and suggestions to help them grow technically
• Participates in team calls and check-ins, heartbeats, and project kick-offs
• Mentors Systems Engineer I team members, providing guidance on system configuration, troubleshooting, and best practices
• Participates in training sessions, certification programs, and team meetings to grow technical expertise and stay updated on industry best practices
• Participates in continuous improvement initiatives, refining procedures and policies for system management and deployment
• Seeks feedback and learning opportunities from more experienced team members to improve technical proficiency
• Demonstrate regular and predictable attendance
• Complete mandatory company training
• Perform other duties as assigned

Skills

• Bachelor's degree or equivalent of education and experience in computer science or related field
• A system engineer with 2-5 years of experience in system administration, engineering, or infrastructure support will generally demonstrate these skill sets
• Advanced experience with a range of tools and technologies, including:
• Operating Systems: Windows Server and Linux
• Virtualization & Remote Access: VMware, RDP, SSH
• Containers: Docker, Podman, Kubernetes, OpenShift
• Scripting: PowerShell, Python, Bash, Ansible
• Monitoring Tools: SolarWinds, Prometheus
• Version Control: Git
• Job Schedulers: Cron, Zena
• Security: Encryption, firewalls, ACLs, multi-factor authentication, vulnerability management
• Networking: TCP/IP, DNS, VLANs, routing
• Backup & Recovery: Enterprise backup and disaster recovery solutions
• Strong analytical thinker with the ability to break down moderately complex problems and identify practical solutions
• Clear written and verbal communication with the ability to present technical issues and solutions
• Strong communicator and collaborator, able to work with cross-functional teams including business units, development, operations, and security
• Capable of undertaking tasks with limited guidance from senior engineers
• Proficient in creating and maintaining documentation, test plans, and disaster recovery procedures
• Mentorship experience or desire to coach junior team members
• Proactive mindset with a focus on process optimization
• Available to work outside standard hours as needed for changes or upgrades
• On-call availability for critical system incidents as needed
• May need to live within a 2-hour radius of Acuity's HQ (depending on job duties)
• Acuity does not sponsor applicants for U.S. work authorization

Qualifications

Must Haves

• Bachelor's degree or equivalent of education and experience in computer science or related field
• A system engineer with 2-5 years of experience in system administration, engineering, or infrastructure support will generally demonstrate these skill sets
• Advanced experience with a range of tools and technologies, including:
• Operating Systems: Windows Server and Linux
• Virtualization & Remote Access: VMware, RDP, SSH
• Containers: Docker, Podman, Kubernetes, OpenShift
• Scripting: PowerShell, Python, Bash, Ansible
• Monitoring Tools: SolarWinds, Prometheus
• Version Control: Git
• Job Schedulers: Cron, Zena
• Security: Encryption, firewalls, ACLs, multi-factor authentication, vulnerability management
• Networking: TCP/IP, DNS, VLANs, routing
• Backup & Recovery: Enterprise backup and disaster recovery solutions
• Strong analytical thinker with the ability to break down moderately complex problems and identify practical solutions
• Clear written and verbal communication with the ability to present technical issues and solutions
• Strong communicator and collaborator, able to work with cross-functional teams including business units, development, operations, and security
• Capable of undertaking tasks with limited guidance from senior engineers
• Proficient in creating and maintaining documentation, test plans, and disaster recovery procedures
• Mentorship experience or desire to coach junior team members
• Proactive mindset with a focus on process optimization
• Available to work outside standard hours as needed for changes or upgrades
• On-call availability for critical system incidents as needed
• May need to live within a 2-hour radius of Acuity's HQ (depending on job duties)
• Acuity does not sponsor applicants for U.S. work authorization

Benefits

• A generous 401(k) contribution
• Medical, dental, and vision insurance
• Life and disability insurance
• Paid time off
• An Employee Assistance Program