Service Engineer II IS - Remote

Summary

Providence is a comprehensive health care organization focused on patient-centered, whole-person care and provides shared services across its family of organizations. The Service Engineer II supports the design, operation, reliability, monitoring, troubleshooting, and continuous improvement of large-scale technology services for clinical and business users.

Responsibilities

• Understands the caregiver, business, and technical requirements. Uses expertise to contribute to components of a service architecture, and operability and caregiver scenarios that meet compliance standards and KPIs, such as quality, cost, and caregiver expectation
• Analyzes the current service delivery system and uses his or her judgment to identify improvements that enable the team to create a system that supports service delivery and meets KPIs
• Performs troubleshooting and engineers solutions for service issues to restore service with minimal disruption to the caregiver and business. Owns the problem, solving it once and for all. Extrapolates from past experiences and delivers innovations
• Actively takes part in disaster recovery drills. Participates as needed in incident response management during non-working hours
• Uses expertise to identify relevant data, and provides analysis on actual versus projected capacity requirements, based on service KPIs, evolving caregiver usage scenarios, and new feature releases to enable the team to create a viable cost model
• Maximizes the effectiveness of financial resources
• Uses expertise to identify process or technology solutions that identify and resolve platform, system, deployment and environmental issues prior to solution release, and that ensure an on-time release with predictable high quality
• Participates in triaging and uses problem management tools (such as root cause analysis, trend analysis, and postmortems). Contributes to and implements a solution
• Ensures that production solutions are reliable, resilient, secure and effective and continuously monitored
• Collects metrics (such as service availability data, performance measures, system health, and long-term trends) to support service intelligence analysis

Skills

• * Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience
• * 2 or more years related experience
• * Experience in automation, specifically related to deployment, recovery, or other manual processes
• * Experience with n-tier solutions
• * Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• * Experience in a Healthcare environment
• * Azure certification

Qualifications

Must Haves

• * Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience
• * 2 or more years related experience
• * Experience in automation, specifically related to deployment, recovery, or other manual processes
• * Experience with n-tier solutions
• * Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)

Nice to Haves

• * Experience in a Healthcare environment
• * Azure certification

Benefits

• Additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
• Retirement 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits
• Well-being resources
• Remote work arrangement