Quality Assurance Manager-Electronic Security - Dallas

Summary

Diversified is a global leader in audiovisual and media technology. The Quality Assurance Manager – Electronic Security is responsible for driving consistency, quality, and performance across Electronic Security Solutions project delivery, ensuring systems are delivered in line with client requirements.

Responsibilities

• Deliver and reinforce Diversified installation standards, including training across termination, mechanical installation, and client interaction
• Act as the primary escalation point for field issues, supporting timely resolution and maintaining project progress
• Monitor onsite performance, productivity, and quality, providing feedback to support development and improve delivery outcomes
• Lead QA/QC activities, including monthly reporting, issue tracking, and follow-up actions to ensure project compliance and completion
• Provide onsite support for systems integration across access control, video surveillance, and intrusion detection systems
• Ensure adherence to installation standards, governance, and quality assurance processes across all project phases
• Support team development through mentoring, coaching, and structured growth planning
• Oversee site safety, quality control, and ISO-related activities, ensuring compliance at all times
• Verify site readiness, conduct surveys, and support commissioning to ensure successful system deployment
• Collaborate with cross-functional teams to improve workflows, streamline delivery, and enhance operational effectiveness
• Act as the onsite client escalation point and represent Diversified during project implementation
• Oversee subcontractor performance, ensuring alignment with scope, quality, and safety expectations
• Support internal training initiatives, including participation in Diversified Academy
• Complete additional duties as required to support project and business objectives

Skills

• High School Diploma or GED
• 3+ years' experience in commercial construction trades and settings
• 3+ years' experience with Electronic Security Systems (ESS)
• Proficient in MS tools such as Excel, Word, etc
• Demonstrated leadership and efficient workforce management skills
• Proficient planning abilities for pre-installation preparations and materials coordination
• Strong communication skills for 360-degree stakeholder engagement
• Experience in document management and ensuring project scope adherence while prioritizing safety and quality
• Proficiency in reading and interpreting technical drawings
• Travel up to 25% of the time is required
• Must possess a valid driver's license in their state of residence
• Ability to climb ladders and work from elevated platforms, and lift up to 30 lbs

Qualifications

Must Haves

• High School Diploma or GED
• 3+ years' experience in commercial construction trades and settings
• 3+ years' experience with Electronic Security Systems (ESS)
• Proficient in MS tools such as Excel, Word, etc
• Demonstrated leadership and efficient workforce management skills
• Proficient planning abilities for pre-installation preparations and materials coordination
• Strong communication skills for 360-degree stakeholder engagement
• Experience in document management and ensuring project scope adherence while prioritizing safety and quality
• Proficiency in reading and interpreting technical drawings
• Travel up to 25% of the time is required
• Must possess a valid driver's license in their state of residence
• Ability to climb ladders and work from elevated platforms, and lift up to 30 lbs

Benefits

• Multiple medical plan options to fit you and your family’s needs
• HSA & HRA company contributions
• Dental coverage, including orthodontic benefits, and vision plans
• Company-paid benefits: Basic Life, AD&D
• Company-paid benefits: Short-Term and Long-Term Disability insurance
• Company-paid benefits: Employee Assistance Program (EAP)
• Generous paid time off — 3 weeks PTO plus company holidays and floating holidays
• 401k with company match
• Paid maternity leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
• Commuter benefits
• And much more