Driivz
Posted 17 days agoVerified live 2d ago
Technical Customer Success Manager
Brief overview
Remote
UndergradOr in progress
4+ yrsMinimum
Customer SuccessEnterprise Account ManagementREST APIsSystems IntegrationCross-System TroubleshootingEV ChargingOCPPOCPIEnergy Management
About the company
Driivzdriivz.com
Driivz empowers major service providers with a market-leading, end-to-end EV charging and smart energy management software platform. It is a sub-organization of Vontier.
Job description
Summary
Driivz is seeking a Technical Customer Success Manager to own relationships with strategic enterprise customers. The role focuses on customer adoption, retention, growth, technical integrations, platform enablement, issue resolution, and translating customer needs into business and product outcomes.
Responsibilities
- Own the relationship with a portfolio of **strategic enterprise customers**, including large and complex accounts with significant ARR
- Act as the customer’s **trusted advisor and primary point of contact**, developing strong relationships with both business and technical stakeholders
- Understand each customer’s business objectives, technical environment, and success criteria and build plans to drive adoption and measurable value
- Lead regular customer engagements, including business reviews, technical reviews, roadmap discussions, and success planning
- Drive customer retention, satisfaction, adoption, and growth while proactively identifying risks and opportunities
- Develop a strong understanding of the **Driivz platform, architecture, APIs, integrations, and technical capabilities**
- Guide customers through technical discussions involving **APIs, integrations, data flows, authentication, and third-party systems**
- Partner with Product, R&D, Support, Operations, and other internal teams to manage technical challenges and ensure successful customer outcomes
- Lead and coordinate complex customer issues and escalations, ensuring clear communication, ownership, and follow-through
- Deliver **technical and functional training** to customers, enabling their teams to effectively use and manage the Driivz platform
- Identify knowledge gaps and create or improve training materials, best practices, and customer enablement processes
- Translate customer requirements and feedback into actionable input for Product and R&D
- Become a subject-matter expert on Driivz solutions and the broader EV charging ecosystem
Skills
- 4+ years of experience in **Customer Success, Technical Account Management, Solutions Consulting, or a similar customer-facing technical role** within a SaaS or technology company
- Proven experience owning and developing **large enterprise accounts and high-value ARR portfolios**
- Strong customer orientation with the ability to build trusted relationships with technical, operational, and executive stakeholders
- Strong technical aptitude and experience working with **REST APIs, integrations, and complex software platforms**
- Ability to understand technical architecture and troubleshoot issues across multiple systems and stakeholders
- Experience leading customer meetings, technical discussions, workshops, and training sessions
- Excellent communication and presentation skills, with the ability to explain complex technical topics to both technical and non-technical audiences
- Strong ownership mentality and ability to independently manage multiple strategic customers, priorities, and escalations
- Experience collaborating with Product, Engineering/R&D, Support, Sales, and other cross-functional teams
- Experience in **EV charging, e-mobility, energy, utilities, or related industries**
- Familiarity with EV charging standards and protocols such as **OCPP and OCPI**
- Experience with roaming, payments, energy management, or charging-network operations
- Experience working with enterprise-scale, mission-critical SaaS platforms
Qualifications
Must Haves
- 4+ years of experience in **Customer Success, Technical Account Management, Solutions Consulting, or a similar customer-facing technical role** within a SaaS or technology company
- Proven experience owning and developing **large enterprise accounts and high-value ARR portfolios**
- Strong customer orientation with the ability to build trusted relationships with technical, operational, and executive stakeholders
- Strong technical aptitude and experience working with **REST APIs, integrations, and complex software platforms**
- Ability to understand technical architecture and troubleshoot issues across multiple systems and stakeholders
- Experience leading customer meetings, technical discussions, workshops, and training sessions
- Excellent communication and presentation skills, with the ability to explain complex technical topics to both technical and non-technical audiences
- Strong ownership mentality and ability to independently manage multiple strategic customers, priorities, and escalations
- Experience collaborating with Product, Engineering/R&D, Support, Sales, and other cross-functional teams
Nice to Haves
- Experience in **EV charging, e-mobility, energy, utilities, or related industries**
- Familiarity with EV charging standards and protocols such as **OCPP and OCPI**
- Experience with roaming, payments, energy management, or charging-network operations
- Experience working with enterprise-scale, mission-critical SaaS platforms
Benefits
- Remote work arrangement
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