Virtual National Sales Coordinator

Summary

Drury Hotels is a hospitality company seeking a Virtual National Sales Coordinator to support group sales activities for guest rooms and meeting facilities. The role handles incoming inquiries, coordinates group bookings and meeting details, communicates with clients and hotel teams, and helps maximize revenue while delivering excellent customer service.

Responsibilities

• Has a +1 Service Attitude and provides courteous, friendly service by responding promptly and efficiently to inquiries, requests, all lead sources, and guest issues within the assigned response times
• Comply and participate in Drury United: the Sales Difference to include but not limited to group booking parameters, weekly huddles, ongoing training and development, and other policies and procedures set forth by the Groups and Meetings department
• Correspond and communicate with clients, sales teams, and hotel teams as needed as it relates to servicing group business to include proposals, group contracts and agreements, group resumes, BEO’s, rooming lists, billing statements, and all necessary client follow-up and documentation
• Assist and coordinate with clients on plans for meetings to include room blocks, meeting room functions, F&B, AV, etc. Also to include conducting property tours and having an overall knowledge of hotel amenities, rates, and other details related to the client and hotel
• Possess an understanding of Company programs and policies including, but not limited to Drury Rewards, Company of the Month, group promotions, STAR process, billing and current PMS and Sales System
• Accountable to other Drury teams such as Regional Managers, Hotel General Managers, Revenue Strategy & Market Sales, Vertical Sales, National Call Center, Revenue Optimization, Legal, and the Marketing Department in order to maximize revenues and occupancies throughout the Company
• Monitors client experience through phone and email interactions and informs management of special comments, needs of guests, or potential service opportunities
• Appreciate the diversity of our team members and guests and contributes to maintaining a positive work environment at all times
• Comply with the hotel’s safety and security policies and procedures and instructions in performing work efficiently while protecting self, fellow team members, and the hotel
• Perform all other duties as required and assigned

Skills

• Previous experience in the hotel industry, with sales and/or meeting planning experience required
• Exceptional attention to detail and strong organizational skills
• Outstanding customer service skills, both verbal and written
• Flexibility and adaptability to thrive in a constantly evolving role
• Proficiency in Microsoft Office Suite (Word, Excel, etc.) is advantageous

Qualifications

Must Haves

• Previous experience in the hotel industry, with sales and/or meeting planning experience required
• Exceptional attention to detail and strong organizational skills
• Outstanding customer service skills, both verbal and written
• Flexibility and adaptability to thrive in a constantly evolving role

Nice to Haves

• Proficiency in Microsoft Office Suite (Word, Excel, etc.) is advantageous

Benefits

• Flexible scheduling
• Paid time off
• Hotel discounts and free room nights
• Mentorship
• Cross-training
• Development plans
• Management training
• Medical, dental, vision, prescription, life, and disability coverage
• Team Member Assistance Program
• Company-matched 401(k)
• Quarterly bonuses based on hotel results
• Opportunity for growth and development within the organization
• Option to be located in the St. Louis Corporate office, hybrid option in St. Louis, or fully virtual within a Drury state