Summary
Marriott Vacations Worldwide provides vacation experiences and guest services in a supportive hospitality environment. The Vacation Sales Coordinator engages hotel guests, schedules sales presentations, manages expectations, and uses persuasive techniques to support revenue and sales presentation goals while maintaining guest loyalty.
Responsibilities
- Engaging with hotel guests at desk locations and providing elevated customer service
- Scheduling sales presentations and managing customer expectations
- Provides the highest level of service to exceed budgeted sales presentations and volume production goals
- Ensures that all guests who attend a sales presentation meet eligibility requirements and are open to learning more about products and services
- Use persuasive techniques that maximize revenue while maintaining existing guest loyalty
- Welcome and greet guests; anticipate and address their needs
- Interact with colleagues and guests professionally and promptly
- Contribute to team goals
- Always follow company policies and safety procedures
Skills
- Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone
- Available to work a flexible schedule to include weekends and holidays
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time
- Concierge and/or sales experience preferred
Qualifications
Must Haves
- Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone
- Available to work a flexible schedule to include weekends and holidays
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time
Nice to Haves
- Concierge and/or sales experience preferred
Benefits
- Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities