Coordinator, Sales Support

Summary

Wyndham Hotels & Resorts is a global hotel franchise company focused on making hotel travel possible for all. The Coordinator, Sales Support assists the sales team and customers across the sales process, including lead and RFP management, reporting, rate loading, customer engagement, meetings, and event coordination to support revenue growth.

Responsibilities

• Monitor assigned leads, RFPs and hotel responses, to help ensure timely follow-up Assist follow-up with hotels and accounts when needed to ensure awareness regarding RFP status and pricing
• Work within Salesforce, CVENT and other systems as needed daily to upload leads, monitor bookings, and handle rate loading
• Assist sellers with audit requests, and reviewing customer commissions are up-to-date for assigned account
• Leveraging tools including Birst, CVENT, Lanyon, and Salesforce.com reporting, create, analyze and deliver standard reports/dashboards to meet sales management as well as customer reporting requirements
• Assist Sales Directors and leadership by addressing ad hoc customer and account reporting
• Support specific sales and customer meetings by providing select reports and dashboards to support meeting objectives
• Assist with planning, coordination and execution of prospect/customer meetings, sales trips and tradeshows
• Assist with tradeshow responsibilities, including loading lead information into CVENT
• Support event performance by sending e-blasts (both pre- and post-show), and tracking attendance and related follow-ups
• Assist sellers with important account projects, update customer profiles and account plans, and help maintain data accuracy as needed within key systems (e.g., Salesforce.com, etc.)

Skills

• Strong written and verbal communication
• Strong project management, organizational, and time management skills are essential
• Ability to lead cross-functional and cross-organizational projects from start to finish, ensuring timely delivery and budget compliance
• Ability to develop relationships with internal cross-functional teams to effectively address sales and customer issues
• Ability to multitask and re-prioritize activity on a daily basis to support sales efforts
• Strong analytical capabilities to build effective reports and dashboards, and conduct trend analysis
• Technical aptitude including the ability to quickly master tools including Microsoft Office, Salesforce.com, CVENT, Birst, and Lanyon
• Bachelor's degree required. Equivalent experience will be considered in lieu of a degree
• Minimum 1-2 years relevant work experience
• Proficiency in Microsoft Office, Salesforce, and other industry-specific sales tools

Qualifications

Must Haves

• Strong written and verbal communication
• Strong project management, organizational, and time management skills are essential
• Ability to lead cross-functional and cross-organizational projects from start to finish, ensuring timely delivery and budget compliance
• Ability to develop relationships with internal cross-functional teams to effectively address sales and customer issues
• Ability to multitask and re-prioritize activity on a daily basis to support sales efforts
• Strong analytical capabilities to build effective reports and dashboards, and conduct trend analysis
• Technical aptitude including the ability to quickly master tools including Microsoft Office, Salesforce.com, CVENT, Birst, and Lanyon
• Bachelor's degree required. Equivalent experience will be considered in lieu of a degree
• Minimum 1-2 years relevant work experience
• Proficiency in Microsoft Office, Salesforce, and other industry-specific sales tools

Benefits

• Health insurance with HSA and FSA options
• Dental insurance
• Vision insurance
• Life/AD&D insurance
• Short- and Long-Term Disability coverage
• 401(k) with generous company match
• Vacation time - Accrue 1.615 hours of paid vacation per week
• Paid holidays - 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2026, there is an additional 7 days of paid company closure).
• Paid sick leave accrued as state and local laws require
• Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time
• Incentive payment pursuant to the Global Sales Incentive Plan with a 15% annual target, subject to the terms of the Plan
• Best-in-class training and career development
• Leadership training
• Mentorship opportunities
• Educational support
• Workplace flexibility
• Team member appreciation days