ecoATM | Gazelle
Posted 129 days agoVerified live 1d ago
Technical Support Agent I
Brief overview
Louisville, KYIn-person
High SchoolOr in progress
$18–$20/hrStated range
3+ yrsMinimum
Troubleshooting robotics or complex machineryKiosk technology experienceCall center experienceTicket tracking softwareTechnical documentationCustomer serviceInterpersonal and communication skillsProblem-solvingMulti-taskingTime managementMicrosoft Windows (intermediate level)System file driversMicrosoft OfficeAdaptability in fast-paced environments
About the company
ecoATM | Gazelleecoatm.com
Global technology company focused on re-use of devices and sustainable impact.
Visa sponsorship history
2 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.$171,402median wage / yr
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20252
20262
Top sponsored roles
Staff Software EngineerArt DirectorData Science DirectorAccounting Director
Job description
Summary
ecoATM Gazelle is a technology company focused on device re-commerce and environmental protection. The Technical Support Agent I is responsible for providing technical support for ecoATM kiosks, troubleshooting issues, and ensuring timely resolution for customers and field operations teams.
Responsibilities
- Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or ecoATM customer via phone IVR system
- Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues
- Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group
- Document, track, and monitor problems to ensure timely resolution
- Perform other job related duties as delegated by leadership team
- Support and leverage other associates within the department to share best practices and knowledge
- Schedule Expectation: must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week
Skills
- High school diploma or GED required; additional technical certification preferred
- Must have 3+ years of experience troubleshooting or repairing of robotics, complex machinery or similar Kiosk Technology
- Experience in a call center environment highly preferred
- Experience with ticket tracking software and technical documentation preferred
- Excellent customer service, interpersonal and communication skills with high attention to detail
- Strong trouble-shooting, problem-solving and multi-tasking abilities
- Ability to work independently within established process and direction guidelines
- Efficient time management practices and ability to prioritize work
- Competency with Microsoft Windows on an intermediate level (software installation and configuration, etc.)
- Basic knowledge of system file drivers
- Basic skills with Microsoft Office
- Ability to adapt in a fast-paced, collaborative, and changing environment
- Additional technical certification
- Experience in a call center environment
- Experience with ticket tracking software and technical documentation
- Basic knowledge of iOS and Android systems
Qualifications
Must Haves
- High school diploma or GED required; additional technical certification preferred
- Must have 3+ years of experience troubleshooting or repairing of robotics, complex machinery or similar Kiosk Technology
- Experience in a call center environment highly preferred
- Experience with ticket tracking software and technical documentation preferred
- Excellent customer service, interpersonal and communication skills with high attention to detail
- Strong trouble-shooting, problem-solving and multi-tasking abilities
- Ability to work independently within established process and direction guidelines
- Efficient time management practices and ability to prioritize work
- Competency with Microsoft Windows on an intermediate level (software installation and configuration, etc.)
- Basic knowledge of system file drivers
- Basic skills with Microsoft Office
- Ability to adapt in a fast-paced, collaborative, and changing environment
Nice to Haves
- Additional technical certification
- Experience in a call center environment
- Experience with ticket tracking software and technical documentation
- Basic knowledge of iOS and Android systems
Benefits
- This position may also be eligible for short-term and long-term incentives based on individual and company performance.
- Base pay offered may vary depending on job-related knowledge, skills, and experience.
- Learn more about ecoATM benefits here.
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