Solutions Engineer

Summary

Algolia is a pioneer and market leader in AI Search, helping businesses deliver fast, predictive search and browse experiences at internet scale. The Solutions Engineer partners with sales and solutions teams to drive technical wins, demonstrate products and architectures, support proofs of concept and RFPs, and ensure successful customer adoption. The role also advocates customer feedback to Product and Engineering teams and collaborates on post-sales transitions.

Responsibilities

• Work with Sales Teams and prospects on their evaluation and adoption of Algolia solutions
• Understand customer goals and how Algolia’s solution can address those needs
• Assist in the Sales process including technical discovery, technical demo, Proof of Concept (POC), RFP responses
• Leverage the tools, frameworks, and partners of the Algolia ecosystem to validate technical and functional fit
• Distill and advocate customer interests, needs and product feedback in order to relay to Product and Engineering teams
• Continuously learn and update skills and keep aware of industry trends in the Search and Discovery space, and contribute to thought leadership to make Algolia more accessible to the world
• Work with the Solution Architects and Customer Success teams on seamless transition to the post sales process in order to ensure highly successful onboarding

Skills

• 2+ years experience in a customer-facing technical role (SE, SA, consultant, PM), ideally in the SaaS space
• Previous software development experience in one or more of the following areas: Front End: JavaScript, TypeScript, React; Back-End: Java, Ruby, Go, Node, Python, Swift/Objective-C
• Experience with data formats and data transformation
• Great oral and written communication skills
• Superior organizational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands and attention to detail
• Obsessed with Solving Customer Problems
• Experience at our current stage and beyond ($150-300M+ ARR range, high growth, lots of change and building internal infrastructure)
• Bilingual fluency in Portuguese (Spanish: nice to have skill set)
• A background in the search industry or e-commerce
• Specific knowledge in frameworks Magento, Shopify, Salesforce Commerce Cloud, Commercetools and alike
• Knowledge in Analytics, SEO

Qualifications

Must Haves

• 2+ years experience in a customer-facing technical role (SE, SA, consultant, PM), ideally in the SaaS space
• Previous software development experience in one or more of the following areas: Front End: JavaScript, TypeScript, React; Back-End: Java, Ruby, Go, Node, Python, Swift/Objective-C
• Experience with data formats and data transformation
• Great oral and written communication skills
• Superior organizational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands and attention to detail
• Obsessed with Solving Customer Problems
• Experience at our current stage and beyond ($150-300M+ ARR range, high growth, lots of change and building internal infrastructure)

Nice to Haves

• Bilingual fluency in Portuguese (Spanish: nice to have skill set)
• A background in the search industry or e-commerce
• Specific knowledge in frameworks Magento, Shopify, Salesforce Commerce Cloud, Commercetools and alike
• Knowledge in Analytics, SEO

Benefits

• Many team members have the option to work remotely either as fully remote or hybrid-remote employees.
• Many team members have the autonomy to choose where they want to work and when.