Sales Engineer

Summary

Postscript is an AI messaging platform trusted by Shopify brands and focused on SMS and email marketing. The Sales Engineer will partner with Sales, Customer Success, Product, Engineering, and customers to demonstrate platform capabilities, manage proof of concepts, support API integrations, and provide technical guidance throughout the customer lifecycle.

Responsibilities

• Become an expert on the Postscript platform, understanding all officially and unofficially supported use cases in detail and imagining what's possible
• Help customers and prospects extend their strategy into email alongside SMS, and contribute to shaping best practices as this is a newer, evolving part of the platform
• Use AI tools to accelerate discovery calls, demo prep, and technical content creation — and help customers understand how Postscript's own AI features can drive their results
• Support the sales team in helping prospects understand what they can achieve with Postscript and successfully winning those customers
• Leading technical discovery calls with prospects, offering creative solutions, discussing competitive landscape, and documenting new requests for Postscript's Product team
• Work with account executives to prepare demos to showcase advanced capabilities of the Postscript platform and integrations
• Execute the delivery of POCs for customers and prospects that have more complex use cases, collaborating with Postscript's onboarding and engineering teams as needed
• Offer support and guidance to customers and partners looking to use our APIs for both standardized and custom product integrations
• Creating technical content to show customers how to implement specific use cases or standard methodologies for new features, integrations, etc
• Provide technical support and troubleshooting assistance to our onboarding and customer support teams
• Act as a creative problem solver, developing innovative solutions for unique customer needs
• Collaborate with partners building technical integrations with Postscript, serving as a point of contact to answer questions, provide guidance, and ensure a seamless integration that enhances the customer experience
• Collaborate with partners building technical integrations with Postscript, serving as a point of contact to answer questions, provide guidance, and ensure a seamless integration that enhances the customer experience

Skills

• This is a fully remote position that can be based anywhere in the US or Canada
• You have at least 3 years in a revenue-driving, customer-facing technical role — solutions engineer, sales engineer, support engineer, or related
• Ecommerce knowledge & past experience required, Shopify ecosystem highly preferred
• Experience working with top-tier Shopify/ecommerce brands (enterprise in this space typically means high-GMV DTC or omnichannel retailers — not Fortune 500 scale)
• You exemplify a "customer first" attitude
• You are technical, comfortable with front end web technologies (JavaScript, CSS, etc.) and can create proof of concept product integrations using well-documented APIs
• You're genuinely energized by AI — not just open to it, but excited by where it's headed. At Postscript, this isn't optional: we build our product with AI, sell AI-powered features, and use AI daily in how we work. You already use AI tools in your own workflow, you can speak to AI capabilities with real credibility in front of a prospect, and you'd rather be experimenting with what's possible than waiting to be told it's safe to try
• You are detail-oriented, naturally curious, and strive to be an expert in anything you spend time on
• You're a strong cross-functional collaborator who can navigate relationships with Product and Engineering independently, not just alongside a manager
• You're an excellent communicator, able to quickly translate complex technical ideas for both technical and non-technical audiences, on the fly, in remote and in-person settings
• You work well under pressure and can confidently present to both executive and day-to-day stakeholders at our customers
• Comfortable wading through the unknown — investigating and verifying answers to complex, undocumented questions is energizing to you, not draining
• Ecommerce knowledge & past experience required, Shopify ecosystem highly preferred
• Email marketing platform experience is a plus, especially if you've navigated deliverability, segmentation, or cross-channel orchestration

Qualifications

Must Haves

• This is a fully remote position that can be based anywhere in the US or Canada
• You have at least 3 years in a revenue-driving, customer-facing technical role — solutions engineer, sales engineer, support engineer, or related
• Ecommerce knowledge & past experience required, Shopify ecosystem highly preferred
• Experience working with top-tier Shopify/ecommerce brands (enterprise in this space typically means high-GMV DTC or omnichannel retailers — not Fortune 500 scale)
• You exemplify a "customer first" attitude
• You are technical, comfortable with front end web technologies (JavaScript, CSS, etc.) and can create proof of concept product integrations using well-documented APIs
• You're genuinely energized by AI — not just open to it, but excited by where it's headed. At Postscript, this isn't optional: we build our product with AI, sell AI-powered features, and use AI daily in how we work. You already use AI tools in your own workflow, you can speak to AI capabilities with real credibility in front of a prospect, and you'd rather be experimenting with what's possible than waiting to be told it's safe to try
• You are detail-oriented, naturally curious, and strive to be an expert in anything you spend time on
• You're a strong cross-functional collaborator who can navigate relationships with Product and Engineering independently, not just alongside a manager
• You're an excellent communicator, able to quickly translate complex technical ideas for both technical and non-technical audiences, on the fly, in remote and in-person settings
• You work well under pressure and can confidently present to both executive and day-to-day stakeholders at our customers
• Comfortable wading through the unknown — investigating and verifying answers to complex, undocumented questions is energizing to you, not draining

Nice to Haves

• Ecommerce knowledge & past experience required, Shopify ecosystem highly preferred
• Email marketing platform experience is a plus, especially if you've navigated deliverability, segmentation, or cross-channel orchestration

Benefits

• Variable compensation
• Significant equity
• Work from home (or wherever)
• Flexible paid time off
• Paid parental leave
• Health, dental, vision insurance
• High growth startup - plenty of room for you to directly impact the company and grow your career!