Customer Experience & Operations Intern - Summer 2027
Brief overview
Job description
Description & Requirements
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
Description & Requirements
EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from. We celebrate inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people who will show up excited to work and ready for fun.
The Customer Experience and Operations Intern will report to the Manager, Premium Care Programs. You will deliver a summer project focused on improving the premium care experience and operations, from initial test design through final analysis and recommendation. This position requires ability to work onsite out of our Austin, Texas office on a hybrid work model, 3 days a week in-office, Tuesday-Thursday.
Responsibilities:
You will design a pilot program to test a new operations improvement within Premium Care
You will build and manage a project plan, coordinating milestones, dependencies, and deliverables
You will analyze pilot results to understand the impact on customer experience and operational performance
You will develop and present a final recommendation that summarizes the results and impact of the pilot.
Qualifications:
Required: Currently enrolled in a Bachelor’s Degree granting program Business, Operations Management, Engineering, or a related field with an anticipated graduation date no earlier than December 2027
Experience using data to solve problems
Experience planning and managing projects
