Colleague Technical Consultant - United States Remote

Summary

Ellucian provides AI-powered technology solutions and services for higher education institutions, supporting the student lifecycle and institutional operations. The Colleague Technical Consultant provides ongoing technical guidance and support to customers, builds customer relationships, troubleshoots operational issues, and helps deploy and optimize Colleague applications and functionality.

Responsibilities

• Meet regularly (typically weekly) with each customer to maintain open communication
• Work with customer to gain an understanding of their goals, priorities, processes and challenges related to the supported applications
• Provide guidance and assist with reviewing, planning and deploying changes and new functionality
• Work with customers to review and modernize existing business processes, troubleshoot and resolve operational issues, provide direction on how to implement new modules or functionality in Colleague, and provide proactive communications about new functionality or defects
• Conduct knowledge sharing sessions in response to specific customer needs
• Promote customer usage of Ellucian resources such as the Solution Center, product documentation and Communities

Skills

• Travel: Up to 25%
• To be successful in the role, you must possess strong knowledge of Colleague application and system administration, have current hands-on experience managing, installing, and updating Colleague applications, and have an overall understanding of Ellucian's broad portfolio of solutions
• A minimum of 3-5 years of Ellucian product technical experience working in a customer-facing role within an Ellucian software environment
• Hands-on experience providing technical support for Colleague
• In depth experience patching and upgrading Colleague and technical administration of Colleague and related technology in the Colleague ecosystem
• Single Sign-on Configuration/Support (SSO) including CAS and SAML2 protocols
• Ellucian Ethos Integration configuration and administration
• Colleague architecture and data layers
• UniData administration, operation and maintenance
• Microsoft SQL Server database administration (DBA)
• SQL & Microsoft T-SQL
• Shell scripting
• A strong focus on customer service
• Taking initiative and delivering on commitments to customers
• Working independently on many concurrent activities
• Knowledge and current hands-on experience of Ethos Integration, ILP, and DataConnect in addition to Colleague system administration is a plus
• Desired Ellucian & Partner Product Experience: Colleague Operational Data Store (ODS); reporting tools such as Entrinsik Informer or SAP Business Objects; Ellucian Analytics administration; Ellucian Workflow; Ethos Identity Services; and Ellucian CRM Recruit or Microsoft Dynamics
• Desired Experience & Knowledge: Microsoft certifications (MCSA, MCSE); Amazon Web Services (AWS) certifications; Linux or Microsoft Windows Server administration; and project management or team leadership

Qualifications

Must Haves

• Travel: Up to 25%
• To be successful in the role, you must possess strong knowledge of Colleague application and system administration, have current hands-on experience managing, installing, and updating Colleague applications, and have an overall understanding of Ellucian's broad portfolio of solutions
• A minimum of 3-5 years of Ellucian product technical experience working in a customer-facing role within an Ellucian software environment
• Hands-on experience providing technical support for Colleague
• In depth experience patching and upgrading Colleague and technical administration of Colleague and related technology in the Colleague ecosystem
• Single Sign-on Configuration/Support (SSO) including CAS and SAML2 protocols
• Ellucian Ethos Integration configuration and administration
• Colleague architecture and data layers
• UniData administration, operation and maintenance
• Microsoft SQL Server database administration (DBA)
• SQL & Microsoft T-SQL
• Shell scripting
• A strong focus on customer service
• Taking initiative and delivering on commitments to customers
• Working independently on many concurrent activities

Nice to Haves

• Knowledge and current hands-on experience of Ethos Integration, ILP, and DataConnect in addition to Colleague system administration is a plus
• Desired Ellucian & Partner Product Experience: Colleague Operational Data Store (ODS); reporting tools such as Entrinsik Informer or SAP Business Objects; Ellucian Analytics administration; Ellucian Workflow; Ethos Identity Services; and Ellucian CRM Recruit or Microsoft Dynamics
• Desired Experience & Knowledge: Microsoft certifications (MCSA, MCSE); Amazon Web Services (AWS) certifications; Linux or Microsoft Windows Server administration; and project management or team leadership

Benefits

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Headspace Care (mental health)
• Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy– caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• Education Assistance Program
• Professional development opportunities
• LinkedIn Learning