Colleague Technical Modernizations Consultant | Remote

Summary

Ellucian provides technology solutions for higher education institutions, including SaaS capabilities that support the student lifecycle. The Colleague Technical Consultant will support the modernization and migration of Colleague customers to SaaS solutions by collaborating with DevOps Engineers, project managers, and clients, while providing technical consulting, legacy data conversion guidance, and customer support.

Responsibilities

• Work directly with a team of DevOps Engineers to provide concise feedback on agentic migration tooling and scripts
• Support project managers in providing guidance to customers to maintain open communication and deliver professional technical consulting services
• Provide guidance and assistance with the conversion of client legacy data to Colleague
• Promote customer use of Ellucian resources such as the Solution Center, product documentation, and Communities
• Contribute to successful outcomes measured through customer satisfaction, project achievement, and improving time to value (time to go-live)

Skills

• 3 + years of relevant experience working in a customer-facing role within a Colleague software environment, with demonstrated expertise in Colleague solutions
• Experience providing programming, analysis, and end-user support for Colleague
• Experience with packaging and installation of software updates
• Ability to work effectively in a team-oriented project environment
• Ability to take ownership of assigned tasks and responsibilities
• Ability to manage and track multiple projects
• Ability to use customer support resources to research and resolve issues
• Strong problem-solving skills
• Effective communication, training, and presentation skills
• Strong prioritization skills with the ability to manage activities based on business impact
• Ability to manage multiple priorities and meet deadlines
• Knowledge of UniBasic
• Knowledge of UniQuery
• Knowledge of Evision
• Knowledge of Colleague Electronic File Transfers (ELF)
• Basic SQL skills
• Understanding of data import and export concepts
• Understanding of basic system administration

Qualifications

Must Haves

• 3 + years of relevant experience working in a customer-facing role within a Colleague software environment, with demonstrated expertise in Colleague solutions
• Experience providing programming, analysis, and end-user support for Colleague
• Experience with packaging and installation of software updates
• Ability to work effectively in a team-oriented project environment
• Ability to take ownership of assigned tasks and responsibilities
• Ability to manage and track multiple projects
• Ability to use customer support resources to research and resolve issues
• Strong problem-solving skills
• Effective communication, training, and presentation skills
• Strong prioritization skills with the ability to manage activities based on business impact
• Ability to manage multiple priorities and meet deadlines
• Knowledge of UniBasic
• Knowledge of UniQuery
• Knowledge of Evision
• Knowledge of Colleague Electronic File Transfers (ELF)
• Basic SQL skills
• Understanding of data import and export concepts
• Understanding of basic system administration

Benefits

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Headspace Care (mental health)
• Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy– caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• Education Assistance Program
• Professional development opportunities
• LinkedIn Learning
• Remote work