Implementation Specialist

Summary

Epiq provides technology-enabled services supporting complex, global legal outcomes. The Implementation Specialist leads new client implementations, contract changes, and internal or special projects, overseeing customized plans involving training, consulting, data migration, workflows, client relationship management, and project management. The role is accountable for project success and collaborates with clients and internal teams.

Responsibilities

• Leading new client implementations, client contract changes, and internal or special projects
• Hands on training (remote or on-site), consulting, data migration planning and action, customized workflows and processes (internal and client), client relationship management and overall project management
• The Specialist is responsible for the outcome of the project and takes responsibility for its success
• Individuals in this role will work as a part of a team of peers to handle incoming project requests, and will report to the Manager, Implementation
• Specialists will also work heavily with all other internal teams at Epiq depending on project requirements, or may take on project responsibilities directly depending on resources
• Must be able to lead multiple simultaneous projects or efforts with competing deadlines and challenges
• Must be able to take personal responsibility for project outcomes to ensure success
• Exceptional written and verbal communication skills
• Exceptional ability to create clear and effective documentation
• Exceptional ability to collaborate with other teams and lead without direct reporting relationships
• Must be able to learn new technology solutions, including independently researching new complex technical concepts or software and having consultative discussions with customers
• Must be able to build collaborative relationships with clients and internal contacts
• Must work well under pressure in a reactive, agile project-based environment
• Associates are expected to participate in continuous personal development to meet new client and business opportunities
• Potential for 5-10% travel depending on client & project requirements

Skills

• Must be able to lead multiple simultaneous projects or efforts with competing deadlines and challenges
• Must be able to take personal responsibility for project outcomes to ensure success
• Exceptional written and verbal communication skills
• Exceptional ability to create clear and effective documentation
• Exceptional ability to collaborate with other teams and lead without direct reporting relationships
• Must be able to learn new technology solutions, including independently researching new complex technical concepts or software and having consultative discussions with customers
• Must be able to build collaborative relationships with clients and internal contacts
• Must work well under pressure in a reactive, agile project-based environment
• Associates are expected to participate in continuous personal development to meet new client and business opportunities
• Potential for 5-10% travel depending on client & project requirements
• 1-2 years experience or certification related to project management or project coordination
• 1-2 years experience leading customer remote and/or on-site training programs
• 1-2 years experience with information technology
• Personal experience with legal services or litigation support
• 1-2 years Software experience or certification related to Relativity
• 1-2 years Software experience or certification related to eDiscovery collection, process, or review technology

Qualifications

Must Haves

• Must be able to lead multiple simultaneous projects or efforts with competing deadlines and challenges
• Must be able to take personal responsibility for project outcomes to ensure success
• Exceptional written and verbal communication skills
• Exceptional ability to create clear and effective documentation
• Exceptional ability to collaborate with other teams and lead without direct reporting relationships
• Must be able to learn new technology solutions, including independently researching new complex technical concepts or software and having consultative discussions with customers
• Must be able to build collaborative relationships with clients and internal contacts
• Must work well under pressure in a reactive, agile project-based environment
• Associates are expected to participate in continuous personal development to meet new client and business opportunities
• Potential for 5-10% travel depending on client & project requirements
• 1-2 years experience or certification related to project management or project coordination
• 1-2 years experience leading customer remote and/or on-site training programs
• 1-2 years experience with information technology
• Personal experience with legal services or litigation support
• 1-2 years Software experience or certification related to Relativity
• 1-2 years Software experience or certification related to eDiscovery collection, process, or review technology

Benefits

• Enterprise-wide learning and mobility
• Flexibility that’s recognized externally
• Remote: Work from Home Full-Time
• May be eligible for an annual bonus