On Demand Services Engineer

Summary

ePlus inc. provides technology services and solutions to help clients improve their IT environments. The On Demand Services Engineer provides customer-facing network, security, and systems support, troubleshoots and resolves production issues, manages tickets and projects, and supports continuous performance improvement.

Responsibilities

• Perform network/systems support
• Troubleshoot, isolate and diagnose common problems network/systems problems, either alone or as part of a team
• Resolve and manage problems immediately
• Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work
• Provide systems support functions for client end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution
• Follow-through until problems are resolved
• Maintain current, high-level technical skills in your network field of expertise
• Keep abreast of developments in computing technology and solutions to common problems
• Responsible for working tickets and projects, as assigned, and closing out tickets correctly and in a timely manner
• Ensuring management is informed of any issues and escalations
• Comply with both internal and client processes and procedural changes in reference to assigned jobs
• Maintain toolkit and toolkit inventory
• Replace items as needed

Skills

• High school diploma required
• 1-2 years of networking experience
• 1-3 years Field Experience
• 1-3 years in a client-facing position
• CCNA upon hire or within 6 months of employment
• Experience/training on one or more of the following:
• Cisco, Nortel, 3Com, Microsoft NT, Novel NetWare, VMware
• Understanding of the two or more of the following routing protocols:
• IP, IPX, EIRGP, OSPF, RIP
• Ability to perform basic protocol analysis using a LAN analyzer
• Understanding of WAN, LAN, interfaces, protocols and topology
• Knowledge of WAN and LAN Concepts
• Excellent oral and written communications skills
• Strong troubleshooting and performance tuning skills
• Understanding of switching concepts-VLAN, ATM
• Experience/training on one or more of the following:
• Router IOS-Cisco, Nortel, 3Com
• Server NOS NetWare, NT, Unix
• Hardware NIC, hard drive and controllers
• WAN knowledge Frame relay, CSU/DSU, T-1 I F T1 I ATM
• Proprietary Software CiscoWorks, Transcend, Optivity and Spectrum
• DHCP/DNS
• CCNA Certification
• College degree preferred

Qualifications

Must Haves

• high school diploma required
• 1-2 years of networking experience
• 1-3 years Field Experience
• 1-3 years in a client-facing position
• CCNA upon hire or within 6 months of employment
• Experience/training on one or more of the following:
• Cisco, Nortel, 3Com, Microsoft NT, Novel NetWare, VMware
• Understanding of the two or more of the following routing protocols:
• IP, IPX, EIRGP, OSPF, RIP
• Ability to perform basic protocol analysis using a LAN analyzer
• Understanding of WAN, LAN, interfaces, protocols and topology
• Knowledge of WAN and LAN Concepts
• Excellent oral and written communications skills
• Strong troubleshooting and performance tuning skills
• Understanding of switching concepts-VLAN, ATM
• Experience/training on one or more of the following:
• Router IOS-Cisco, Nortel, 3Com
• Server NOS NetWare, NT, Unix
• Hardware NIC, hard drive and controllers
• WAN knowledge Frame relay, CSU/DSU, T-1 I F T1 I ATM
• Proprietary Software CiscoWorks, Transcend, Optivity and Spectrum
• DHCP/DNS
• CCNA Certification

Nice to Haves

• College degree preferred

Benefits

• Variable pay through commissions based on individual sales performance.
• A full range of medical, financial, and/or other benefits, dependent on the position offered.
• 401(k) eligibility, dependent on the position offered.
• Employee stock purchase program, dependent on the position offered.
• Various paid time off benefits such as vacation, sick time, and personal leave, dependent on the position offered.