Support Billing Specialist (Req #1441)

Summary

ePlus inc. is seeking a Support Billing Specialist to support accurate and timely billing operations within its Billing department. The role manages billing requests, completes invoicing and data-entry tasks, distributes invoices, resolves billing issues, supports process improvements, and provides service to internal and external customers.

Responsibilities

• Manage Support Billing requests with accuracy and timeliness
• Complete invoicing tasks for multiple divisions, utilizing Microsoft Excel, Word, and specialized programs
• Experience with ticket management - ServiceNow
• Perform data entry for invoicing tasks, meeting daily, weekly, and monthly deadlines
• Distribute invoices via print, email, and EDI
• Ensure all necessary attachments and changes are included before sending invoices
• Handle special billing requirements and invoice modifications for customers
• Reprint and resend original invoices as needed
• Apply critical thinking for effective decision-making in short-term and long-term scenarios
• Proactively resolve issues with urgency, engaging necessary business partners
• Cross-train to support Billing department team members as needed
• Maintain accurate procedures and support process improvements
• Provide excellent service to internal and external customers and collaborate effectively with business partners
• Perform other duties and projects as assigned

Skills

• 3-5 years of experience in a billing or accounting operations/support environment
• Excellent interpersonal, verbal, and written communication skills
• Highly organized with the ability to follow standardized procedures
• Familiarity submitting invoices in Ariba and Coupa
• Detail-oriented, analytical, and able to work independently or as part of a team
• Ability to multi-task and prioritize in a fast-paced environment with tight deadlines
• Strong problem-solving skills and ability to offer creative solutions
• Associate's degree preferred

Qualifications

Must Haves

• 3-5 years of experience in a billing or accounting operations/support environment
• Excellent interpersonal, verbal, and written communication skills
• Highly organized with the ability to follow standardized procedures
• Familiarity submitting invoices in Ariba and Coupa
• Detail-oriented, analytical, and able to work independently or as part of a team
• Ability to multi-task and prioritize in a fast-paced environment with tight deadlines
• Strong problem-solving skills and ability to offer creative solutions

Nice to Haves

• Associate's degree preferred

Benefits

• 401(k) eligibility
• Employee stock purchase program
• Paid vacation
• Paid sick time
• Paid personal leave