Customer Success Manager - Government Solutions

Summary

Equifax is a company focused on helping people and organizations power their potential through data and technology solutions. The Customer Success Manager, Government Solutions drives value realization, solution adoption, usage growth, and long-term satisfaction across government accounts by guiding implementations, delivering training, analyzing data, and coordinating strategic account support.

Responsibilities

• Partner with State Account Executives to map agency objectives, drive solution adoption, and identify strategic revenue expansion opportunities
• Act as a public sector subject matter expert (SME), leading client onboarding, system integration planning, and ongoing technical enablement
• Conduct regular performance reviews and value-realization assessments to analyze data utilization, optimize billing structures, and mitigate churn risk
• Lead cross-functional alignment with operations, engineering, and product teams to resolve client technical feedback and inform future platform enhancements
• Develop automated data reporting workflows using modern productivity tools to deliver clear weekly, monthly, and quarterly performance metrics to key stakeholders
• Support end-to-end account health, assisting with strategic planning, customer advocacy, and operational support

Skills

• Bachelor's degree or relevant work experience
• 3+ years of experience in enterprise customer success, strategic account management, or technical consulting
• Proven capability to act as a cross-functional liaison across sales, product, and technical customer support organizations
• Strong project management track record with demonstrated success driving client retention and adoption metrics
• Ability to travel up to 50%
• 1+ years of direct experience supporting state government agencies is strongly preferred
• Experience using or building AI productivity tools, prompt engineering, or modern automation platforms to drive operational efficiencies
• Deep knowledge of government contract structures, public sector data compliance standards, and agency procurement workflows
• Professional certifications in Customer Success (e.g., SuccessHACKER, Gainsight) or Agile/Project Management methodologies

Qualifications

Must Haves

• Bachelor's degree or relevant work experience
• 3+ years of experience in enterprise customer success, strategic account management, or technical consulting
• Proven capability to act as a cross-functional liaison across sales, product, and technical customer support organizations
• Strong project management track record with demonstrated success driving client retention and adoption metrics
• Ability to travel up to 50%

Nice to Haves

• 1+ years of direct experience supporting state government agencies is strongly preferred
• Experience using or building AI productivity tools, prompt engineering, or modern automation platforms to drive operational efficiencies
• Deep knowledge of government contract structures, public sector data compliance standards, and agency procurement workflows
• Professional certifications in Customer Success (e.g., SuccessHACKER, Gainsight) or Agile/Project Management methodologies

Benefits

• This position is also eligible for our incentive compensation program at approximately 20%.
• Healthcare packages
• 401k matching
• Paid time off
• Organizational growth potential through our online learning platform with guided career tracks