Customer Success Manager, Credit Cards

Summary

Bankrate, a Red Ventures company, helps consumers make informed financial decisions through data, technology, and market coverage. The Customer Success Manager will manage credit card issuer relationships, analyze performance, develop scalable customer success processes, and drive strategic growth initiatives with cross-functional teams.

Responsibilities

• Build and deepen relationships with key issuer customers within our credit cards vertical, understanding their business goals and ensuring Bankrate delivers measurable results
• Identify opportunities to automate routine tasks and build scalable operational processes, ensuring our CS engine runs efficiently as the portfolio expands. Help evolve our approach to customer success by developing playbooks, frameworks, and best practices for how we grow together
• Dig into performance data using Excel and visualization tools (Looker/Tableau) to diagnose card program health — approval rates, volume, spend, and retention — and provide evidence-based recommendations both internally and externally that drive growth
• Drive discussions, reviews, and recommendations that influence strategic decisions
• Work cross-functionally with finance, analytics, marketing, and product teams to unlock new performance opportunities for our card issuers

Skills

• 2-3 years of experience in Customer Success, Partner Management, Account Management, Strategy, or Consulting
• Analytical and curious — you dig into the data to understand what's really driving results
• Strong analytical skills needed, with comfort working in Excel/Sheets and data visualization tools (Looker, Tableau, etc)
• Experience using CRM tools to automate workflows and scale operations
• A strong communicator who can simplify complexity and tell compelling stories with numbers
• Demonstrated ability to manage customer relationships through performance analysis and outcome-based decision-making
• Entrepreneurial mindset — comfortable navigating ambiguity and building structure from scratch
• Relationship-driven — you build trust through insight, not just rapport
• Experience within Financial Services (Banking, Fintech, Credit Cards, BaaS) a plus

Qualifications

Must Haves

• 2-3 years of experience in Customer Success, Partner Management, Account Management, Strategy, or Consulting
• Analytical and curious — you dig into the data to understand what's really driving results
• Strong analytical skills needed, with comfort working in Excel/Sheets and data visualization tools (Looker, Tableau, etc)
• Experience using CRM tools to automate workflows and scale operations
• A strong communicator who can simplify complexity and tell compelling stories with numbers
• Demonstrated ability to manage customer relationships through performance analysis and outcome-based decision-making
• Entrepreneurial mindset — comfortable navigating ambiguity and building structure from scratch
• Relationship-driven — you build trust through insight, not just rapport

Nice to Haves

• Experience within Financial Services (Banking, Fintech, Credit Cards, BaaS) a plus

Benefits

• Open to remote or hybrid candidates (East Coast preference), with hybrid being central to the New York, NY or Charlotte area offices.
• Health Insurance Coverage (medical, dental, and vision), subject to eligibility requirements.
• Life Insurance, subject to eligibility requirements.
• Short and Long-Term Disability Insurance, subject to eligibility requirements.
• Flexible Spending Accounts, subject to eligibility requirements.
• Holiday Pay, subject to eligibility requirements.
• 401(k) with match, subject to eligibility requirements.
• Employee Assistance Program, subject to eligibility requirements.
• Paid Parental Bonding Benefit Program, subject to eligibility requirements.
• Flexible Paid Time Off (PTO): Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.