Consultant

Summary

C Space, part of the Escalent group of companies, is a leader in online communities and customer insights. The Consultant will manage client accounts, define objectives, design and conduct qualitative and quantitative research, analyze findings, and deliver compelling recommendations that support client decision-making.

Responsibilities

• Lead client discussions to define objectives by actively listening and asking the right questions
• Collaborate with clients to gather and translate business priorities and objectives into effective research plans and compelling, actionable reports
• “Own the insights” on your client accounts; show strategic thinking for your clients and be adept at not merely sharing findings and insights, but at providing business recommendations and ensuring our clients act on our recommendations
• Challenge and shape client briefs to get to the heart of the business question and identify the customer-inspired problem
• Demonstrate deep analytic thinking and curiosity by continuously looking for opportunities to build your stories and conversations with clients (e.g., surfacing unanswered questions relevant to client objectives, incorporating knowledge of industry trends into reports to place insights into broader, more meaningful context)
• Stay current on C Space tools, frameworks, and technology to ensure you’re applying the best approach to the challenge at hand
• Spot opportunities to deepen client relationships (in terms of both value and revenue), and involve senior team members to ensure they’re acted on
• Devise creative, focused and effective activities, projects and frameworks that generate insights
• Build relationships with consumers to create a broader understanding of their thoughts, feedback, opinions and emotions for our C Space teams and our clients
• Conduct in-depth analysis of qualitative and quantitative results to uncover actionable insights relevant to client business and research objectives
• Utilize a variety of visual elements in reports including charts, graphs, imagery and other creative techniques to highlight key insights and engage readers
• Present findings to clients and lead discussions regarding insights and their impact on the business to ultimately inspire clients to act on those learnings

Skills

• You are naturally curious, analytical, energetic, and are skilled at creating, executing and analyzing results from both quantitative and qualitative approaches to uncover actionable insights
• You are experienced in data visualization/storytelling to deliver insights in a compelling and engaging manner
• You are intellectually curious and bring new thinking from different client contexts, industries, or disciplines to enrich your work
• You keenly understand clients' business challenges and are proactive in your approach to guide their decision-making
• You take pride in the work you deliver and can be trusted to manage the day-to-day of projects, including when the unexpected happens
• You scope and refine briefs to ensure we're solving the right problem for our clients, and you're confident navigating questions of cost, timing, and delivery
• You believe in collective success over personal success, you are a clear communicator and you enjoy learning from your peers
• 2+ years of experience in market research, consumer insights, brand strategy, qualitative and quantitative research, or similar related fields
• Experience or interest across a broad range of industries, including technology financial services, retail, consumer goods, and services
• Experience scoping projects, managing expectations around time, cost, and feasibility, and escalating when needed
• The ability to surface insights, and provide constructive feedback for how to deliver stories in a creative way that engages client audience
• Experience designing and writing surveys
• Ability to set priorities and manage expectations in a fast-paced environment
• Strong client relationship management and consulting skills
• Superb business writing, verbal communication and presentation skills
• Superior analytical skills
• You work well in a collaborative team environment
• Strong MS Office Suite skills (Excel, Word, and PowerPoint)

Qualifications

Must Haves

• You are naturally curious, analytical, energetic, and are skilled at creating, executing and analyzing results from both quantitative and qualitative approaches to uncover actionable insights
• You are experienced in data visualization/storytelling to deliver insights in a compelling and engaging manner
• You are intellectually curious and bring new thinking from different client contexts, industries, or disciplines to enrich your work
• You keenly understand clients' business challenges and are proactive in your approach to guide their decision-making
• You take pride in the work you deliver and can be trusted to manage the day-to-day of projects, including when the unexpected happens
• You scope and refine briefs to ensure we're solving the right problem for our clients, and you're confident navigating questions of cost, timing, and delivery
• You believe in collective success over personal success, you are a clear communicator and you enjoy learning from your peers
• 2+ years of experience in market research, consumer insights, brand strategy, qualitative and quantitative research, or similar related fields
• Experience or interest across a broad range of industries, including technology financial services, retail, consumer goods, and services
• Experience scoping projects, managing expectations around time, cost, and feasibility, and escalating when needed
• The ability to surface insights, and provide constructive feedback for how to deliver stories in a creative way that engages client audience
• Experience designing and writing surveys
• Ability to set priorities and manage expectations in a fast-paced environment
• Strong client relationship management and consulting skills
• Superb business writing, verbal communication and presentation skills
• Superior analytical skills
• You work well in a collaborative team environment
• Strong MS Office Suite skills (Excel, Word, and PowerPoint)

Benefits

• Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
• 401k with Company Match
• Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of “real” vacation time
• Paid Parental leave
• 12 Paid Company Holidays
• Hybrid/Virtual Work - Virtual-first workforce with employees in most states - Occasional travel maybe required.