Paid Media Client Success Manager

Summary

Eulerity is an AI-native marketing automation platform that helps enterprise and multi-location brands automate digital advertising. The Paid Media Client Success Manager will manage client relationships and paid media performance, leading onboarding, cross-channel strategy, business reviews, campaign optimization, account growth, and internal client advocacy.

Responsibilities

• **Your book of business.** You'll manage a portfolio of multi-location and franchise brands. You're the person they call when something matters
• **Onboarding**. You'll run a high-touch onboarding process that sets up a long-term partnership from day one
• **Performance strategy.** You'll build cross-channel plans across Google Search, Meta, YouTube, Display, and emerging channels, tied to each client's business goals and not just their media budget
• **Business reviews.** You'll lead reviews that tell the real story in the data and bring a clear point of view on what to do next
• **Optimization.** You'll work with our Technical Account Managers to monitor delivery, diagnose performance, and adjust campaigns
• **Growth.** You'll find and close expansion opportunities through thoughtful upsells that make sense for the client, not ones pushed for quota
• **Client advocacy.** You'll represent your clients inside Eulerity, working with Product and Engineering so that what we promise gets delivered

Skills

• 3–5 years in account management or client strategy at an ad agency, ad tech company, or media company
• Hands-on experience in Google Ads and Meta Ads Manager. You've personally built, managed, or directed campaigns, not just reviewed reports someone else built
• Experience managing client budgets across multiple accounts at the same time
• A track record of growing accounts, not just retaining them
• The ability to take performance data, find what's driving results, and present a clear recommendation to senior stakeholders
• Experience with franchise or multi-location brands, and an understanding of how corporate and franchisee decision-making differ
• Familiarity with YouTube, Display, or programmatic buying
• Experience in a SaaS or platform environment
• Strong Excel and PowerPoint skills

Qualifications

Must Haves

• 3–5 years in account management or client strategy at an ad agency, ad tech company, or media company
• Hands-on experience in Google Ads and Meta Ads Manager. You've personally built, managed, or directed campaigns, not just reviewed reports someone else built
• Experience managing client budgets across multiple accounts at the same time
• A track record of growing accounts, not just retaining them
• The ability to take performance data, find what's driving results, and present a clear recommendation to senior stakeholders

Nice to Haves

• Experience with franchise or multi-location brands, and an understanding of how corporate and franchisee decision-making differ
• Familiarity with YouTube, Display, or programmatic buying
• Experience in a SaaS or platform environment
• Strong Excel and PowerPoint skills

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Unlimited PTO
• Commuter benefits
• 401(k) with company match
• Summer Fridays
• Remote work within the US or hybrid work for candidates based in the NYC area, with a preferred schedule of 2 days per week in the office