Account Manager

Summary

Everlywell is a digital health company pioneering biomarker intelligence through AI-powered technology. They are seeking an Account Manager to manage and scale client accounts, ensuring operational excellence and driving revenue growth while providing exceptional customer service.

Responsibilities

• Serve as main client-facing representative for enterprise accounts
• Build trust and long-term relationships with clients with a focus on nurturing and expanding strategic relationships with clients
• Work alongside project management to ensure projects are delivered on time on scope and on budget with a superior customer experience
• Act as key liaison with internal stakeholders for issue escalation and development of mitigation plans
• Collaborate with cross-functional teams to optimize all programs deployed for accounts
• Engage clients in identifying key metrics and deliver performance reports within SLAs
• Proactively drive business reviews with key partners to discuss performance and align on upcoming initiatives, including forecasting a monthly client pipeline
• Prepare long-term and short-term account and plans that map client priorities to the company’s unique value proposition
• Present account updates to Everly Health Solutions leadership team as needed

Skills

• 3-5 years of account management experience in the healthcare industry required
• Bachelor's Degree required - business or science related field preferred
• Track record of successfully owning growing a book of business across multiple accounts
• Proven ability to work with cross functional teams both internally and externally to maximize performance without compromising quality, budget, or timelines
• Results-focused and self-motivated, with a flexible and entrepreneurial mind-set
• Innovative thinker with a deep understanding of the healthcare environment and demonstrated ability to identify, evaluate and exploit new business opportunities
• Ability to leverage and use AI with fluency and understanding
• Excellent interpersonal and communication skills are essential (written and verbal)
• Strong executive presence, communication (verbal and written) and presentation development skills
• Ability to thrive under pressure and manage multiple priorities simultaneously
• Proven ability to develop and sustain strong relationships both inside and outside the organization
• Exercises good judgment and diplomacy with both clients and internal teams
• Bachelor's Degree preferred - business or science related field
• Prior experience in a fast-paced and evolving atmosphere a plus
• Familiar with Salesforce and Tableau a plus

Qualifications

Must Haves

• 3-5 years of account management experience in the healthcare industry required
• Bachelor's Degree required - business or science related field preferred
• Track record of successfully owning growing a book of business across multiple accounts
• Proven ability to work with cross functional teams both internally and externally to maximize performance without compromising quality, budget, or timelines
• Results-focused and self-motivated, with a flexible and entrepreneurial mind-set
• Innovative thinker with a deep understanding of the healthcare environment and demonstrated ability to identify, evaluate and exploit new business opportunities
• Ability to leverage and use AI with fluency and understanding
• Excellent interpersonal and communication skills are essential (written and verbal)
• Strong executive presence, communication (verbal and written) and presentation development skills
• Ability to thrive under pressure and manage multiple priorities simultaneously
• Proven ability to develop and sustain strong relationships both inside and outside the organization
• Exercises good judgment and diplomacy with both clients and internal teams

Nice to Haves

• Bachelor's Degree preferred - business or science related field
• Prior experience in a fast-paced and evolving atmosphere a plus
• Familiar with Salesforce and Tableau a plus