Project Manager

Summary

EverTrue is an advancement intelligence and donor engagement platform serving educational institutions and non-profit organizations. The Project Manager will manage customer implementations, re-implementations, and internal projects while coordinating cross-functional teams, maintaining project plans and documentation, communicating with stakeholders, and driving process improvements.

Responsibilities

• Manage customer product implementations, customer re-implementations and internal projects in partnership with Customer Operations leadership and Executive Sponsors
• Build and maintain project plans, schedules, and timelines that keep work on track from kickoff to project close out
• Monitor progress against deadlines and proactively flag risks or blockers before they become problems
• Own day-to-day project communication, including status updates, meeting notes, and follow-ups with stakeholders
• Partner with internal teams and clients to keep projects moving smoothly and on schedule
• Maintain clear, accurate project documentation covering scope, timelines, decisions, and changes
• Deliver regular status reports that keep stakeholders and leadership informed
• Keep project tracking tools up to date so the whole team has visibility into progress
• Serve as the go-to point of contact for your projects, managing expectations with clients and internal teams alike
• Know when to escalate — bringing the right issues to leadership at the right time to keep projects moving, maximize customer satisfaction and product value and address friction points constructively
• Follow established project management team processes and templates, and speak up when you spot ways to improve them
• May include occasional travel to customer locations or company meetings, not to exceed 10%
• Identify, participate in and lead process improvement initiatives with the customer operations team to streamline implementations

Skills

• You bring 4+ years of experience managing technical, cross-functional projects within enterprise software development environments, partnering closely with Product, Engineering, and Go-to-Market teams
• You have proven success managing multiple complex initiatives simultaneously, balancing competing priorities while keeping stakeholders aligned and informed
• You are a strong communicator, both written and verbal, with the ability to collaborate effectively across Engineering, Product, Customer Success, Implementation, and Enablement teams
• You approach challenges with an analytical and creative mindset, and you thrive in complex systems and evolving environments
• You have experience with project management tools such as Asana, SmartSheets, or similar platforms, and use them to drive clarity, accountability, and execution
• You are familiar with product development methodologies such as Agile or Scrum and understand how cross-functional product teams operate
• You are highly self-motivated and optimistic, with the ability to work independently while contributing to a collaborative, team-first culture
• You hold a PMP certification or equivalent project management credential, or are actively working toward one
• You are genuinely excited about an internal-facing project role, with interest in growing into a full-time, client-facing Project Manager role over time
• You have familiarity with EverTrue's product suite and integration points, which is a plus

Qualifications

Must Haves

• You bring 4+ years of experience managing technical, cross-functional projects within enterprise software development environments, partnering closely with Product, Engineering, and Go-to-Market teams
• You have proven success managing multiple complex initiatives simultaneously, balancing competing priorities while keeping stakeholders aligned and informed
• You are a strong communicator, both written and verbal, with the ability to collaborate effectively across Engineering, Product, Customer Success, Implementation, and Enablement teams
• You approach challenges with an analytical and creative mindset, and you thrive in complex systems and evolving environments
• You have experience with project management tools such as Asana, SmartSheets, or similar platforms, and use them to drive clarity, accountability, and execution
• You are familiar with product development methodologies such as Agile or Scrum and understand how cross-functional product teams operate
• You are highly self-motivated and optimistic, with the ability to work independently while contributing to a collaborative, team-first culture
• You hold a PMP certification or equivalent project management credential, or are actively working toward one
• You are genuinely excited about an internal-facing project role, with interest in growing into a full-time, client-facing Project Manager role over time
• You have familiarity with EverTrue's product suite and integration points, which is a plus

Benefits

• A 2.5% bonus plan based on company performance.
• We cover **80% of your premium** for medical, dental, and vision insurance.
• We offer a **401k match of up to 3%** to support your financial future.
• A **remote-first environment** for flexible work.
• **Generous paid time off** throughout the year.
• Investment in **your professional growth and development**.
• **Opportunities to connect** with colleagues both in-person and virtually.
• The unique chance to **contribute to the non-profits** and educational institutions you care about, aligning your work with your passions.