Dedicated Advisor

Summary

Evolve is a mission-driven vacation rental company focused on making vacation rental easy through a scalable, tech-enabled model. The Dedicated Advisor builds strategic relationships with high-value owners, provides data-driven performance guidance, and develops tailored strategies to improve retention, portfolio value, NPS, and long-term owner success.

Responsibilities

• Manage and retain a high‑value book of ~200 Evolve listings
• Build strong, strategic relationships that reduce churn and drive long‑term partnership value
• Act as a performance expert by delivering clear, data‑driven insights on property and portfolio performance
• Serve as a trusted, go‑to resource for owners - providing support, strategic guidance, and growth recommendations
• Proactively identify opportunities to improve owner performance and experience
• Cross‑sell Evolve services to maximize portfolio value while staying current on industry trends and market dynamics
• Increase NPS and LTV through upsells such as management tier upgrades, expanded availability, amenity improvements, and additional properties
• Provide market and property analysis to help owners identify opportunities to expand their portfolios with Evolve
• Conduct monthly and quarterly performance reviews to align on goals, insights, and next steps
• Collaborate cross‑functionally with internal teams to deliver a seamless, high‑quality owner experience
• Stay informed on the short‑term rental industry trends to advise owners on potential impacts to their business

Skills

• 3+ years of account management experience, ideally in a high‑touch or strategic environment
• Exceptional active listening skills with the ability to simplify complex concepts
• Highly adaptable and comfortable navigating a fast‑changing environment
• Strong verbal and written communication skills
• Analytical, organized, and detail‑oriented with a data‑driven mindset
• Competitive, goal‑oriented, and motivated by measurable impact
• Strategic thinker with strong problem‑solving abilities
• Direct, clear communicator who builds trust quickly
• Willingness to go above and beyond for both colleagues and owners
• All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii
• Background in travel or hospitality (preferred)

Qualifications

Must Haves

• 3+ years of account management experience, ideally in a high‑touch or strategic environment
• Exceptional active listening skills with the ability to simplify complex concepts
• Highly adaptable and comfortable navigating a fast‑changing environment
• Strong verbal and written communication skills
• Analytical, organized, and detail‑oriented with a data‑driven mindset
• Competitive, goal‑oriented, and motivated by measurable impact
• Strategic thinker with strong problem‑solving abilities
• Direct, clear communicator who builds trust quickly
• Willingness to go above and beyond for both colleagues and owners
• All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii

Nice to Haves

• Background in travel or hospitality (preferred)

Benefits

• Monthly commission based on team/individual performance, with on-target earnings of $22,500 annually
• Equity in the company
• A 401(k) with a 4% immediate vesting match
• 16-18 weeks of paid parental leave for birthing parents
• 10 weeks of paid parental leave for non-birthing parents
• Infertility coverage
• Comprehensive medical, dental, and vision plans
• 100% employer-paid dental and vision for individual coverage
• A low-cost medical option
• 10 free mental health visits
• Pet insurance
• Generous PTO
• RTO for full-time exempt employees
• Sick leave
• Holidays
• A personal holiday
• Annual Evolve travel credit after one year
• Discounts on stays at all Evolve properties
• World-class onboarding programs
• Learning and development resources
• Employee Resource Groups celebrating diverse communities at Evolve
• Remote work anywhere in Colorado, work at the downtown Denver office, or a hybrid of both