Scheduling Coordinator (33024)

Summary

ExamWorks provides healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, and document management. The Scheduling Coordinator schedules and coordinates examinations and appointments among clients, physicians, and examinees, while arranging ancillary services, managing communications, and supporting administrative processes.

Responsibilities

• Schedule examinations through the system database
• Schedule and confirm appointment dates and times with physicians’ offices
• Communicate with clients regarding appointment scheduling, physician CV’s, appointment changes, no shows, cancellations, and receipt of medical records and/or images
• Confirm receipt of records for record review referrals
• Prepare and send exam notification letters daily
• Communicate with physicians, clients and or examinees
• Submit client invoice and/or issues to accounting if charges are incurred
• Ensure prompt pre-payment for services issued when required
• Coordinate ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed
• Respond to requests for report status and/or information
• Provide support to other offices as needed
• Arrange lodging and or transportation for out-of-town examinees
• Process mail, deliveries and shipments as needed
• Participate in various educational and or training activities as required
• Perform other duties as assigned

Skills

• High school diploma or equivalent
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet
• Must have ability to be trained on and adhere to HIPAA regulations and compliance standards
• Ability to follow instructions and respond to managements' directions accurately
• Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements
• Looks for ways to improve and promote quality and monitors own work to ensure quality is met
• Must demonstrate exceptional communication skills
• Must be able to work independently, prioritize work activities and use time efficiently
• Must be able to maintain confidentiality
• Minimum one year customer-service experience; or equivalent combination of education and experience preferred

Qualifications

Must Haves

• High school diploma or equivalent
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet
• Must have ability to be trained on and adhere to HIPAA regulations and compliance standards
• Ability to follow instructions and respond to managements' directions accurately
• Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements
• Looks for ways to improve and promote quality and monitors own work to ensure quality is met
• Must demonstrate exceptional communication skills
• Must be able to work independently, prioritize work activities and use time efficiently
• Must be able to maintain confidentiality

Nice to Haves

• Minimum one year customer-service experience; or equivalent combination of education and experience preferred

Benefits

• 100% remote, work-from-home role
• Medical, vision, and dental benefits
• Paid time off
• 401k