Solution Engineer

Summary

EXFO is seeking a Solutions Engineer to support sales growth for its high-speed transmission test solutions across the Americas. The role provides pre-sales support, technical demonstrations, customer training, field evaluation support, and market feedback for network equipment manufacturers, laboratories, and research centers.

Responsibilities

• Represent EXFO as a high-speed transmission technology expert onsite and at industry events
• Provide pre-sales support to the NEM and Lab customer base. This will include, but not be limited to, online or onsite demonstrations, presentations, evaluation support, and technical reviews of our products
• Provide support presence at trade shows, conferences, and customer demonstrations focusing on technical product applications
• Participate in field evaluations to ensure customers are properly trained and tutored on EXFO testing solutions
• Work closely with the Business Unit and Marketing to ensure the most up to date product information is being delivered to the market
• Provide direct feedback to the Business Unit regarding competitive information and new feature requests received from the field

Skills

• The ideal candidate must have solid knowledge in High-Speed transmission testing, including switches, transceivers, CPO, and NPO technology
• Well versed in communications technologies, including high speed transceivers, CPO, and NPO
• The candidate should have familiarity with testing and characterization of optical and high speed components with tools such as bit-error rate test equipment, optical and electrical scopes, and test tools to verify transmission of protocols such as Ethernet, OTN, Fibre Channel, and more
• Technical aptitude to understand customers' use case and position EXFO's solutions to meet their needs
• Self-Starter and able to communicate and interact with people at all levels
• Autonomous, well organized, and results-oriented, meets deadlines
• Possess leadership qualities and good interpersonal and communications skills
• Excellent presentation, communication, and relationship building skills
• Minimum three years' experience with high speed communications test equipment or equivalent
• English written and verbal
• Degree in Telecommunications, Optics, Engineering, or equivalent
• Approximately 25%-50% travel required
• Location preference is for the Western region of the United States, but will consider other locations based on strength of candidate
• Experience with optical layer testing (OSA, OTDR, VOA, etc) is a plus

Qualifications

Must Haves

• The ideal candidate must have solid knowledge in High-Speed transmission testing, including switches, transceivers, CPO, and NPO technology
• Well versed in communications technologies, including high speed transceivers, CPO, and NPO
• The candidate should have familiarity with testing and characterization of optical and high speed components with tools such as bit-error rate test equipment, optical and electrical scopes, and test tools to verify transmission of protocols such as Ethernet, OTN, Fibre Channel, and more
• Technical aptitude to understand customers' use case and position EXFO's solutions to meet their needs
• Self-Starter and able to communicate and interact with people at all levels
• Autonomous, well organized, and results-oriented, meets deadlines
• Possess leadership qualities and good interpersonal and communications skills
• Excellent presentation, communication, and relationship building skills
• Minimum three years' experience with high speed communications test equipment or equivalent
• English written and verbal
• Degree in Telecommunications, Optics, Engineering, or equivalent
• Approximately 25%-50% travel required

Nice to Haves

• Location preference is for the Western region of the United States, but will consider other locations based on strength of candidate
• Experience with optical layer testing (OSA, OTDR, VOA, etc) is a plus

Benefits

• Remote work arrangement