Learning Experience Designer

Summary

ExtraHop provides network detection and response and connected-enterprise security solutions. The Learning Experience Designer will design and develop technical training materials and digital learning experiences, collaborating with subject matter experts to support the implementation, use, administration, and support of ExtraHop technology.

Responsibilities

• Develop tutorial and explainer videos, incorporating multimedia assets such as screen captures, motion graphics, and voiceovers
• Apply learning theory and instructional design best practices to produce course design documents and video scripts
• Cultivate collaborative relationships with SMEs across ExtraHop to identify knowledge and skill gaps to address through training
• Conduct independent research on course topics using internal and external resources
• Create and deploy courses within the learning management system
• Execute quality assurance reviews of new and revised courses and assessments
• Update aging assets to ensure alignment with available and in-use product versions

Skills

• Four-year degree or equivalent experience; background in adult education preferred
• Proven ability to design instructional content for complex topics, with experience building self-paced learning materials tailored to external audiences and customers
• Three years of experience with Adobe Creative tools (After Effects, Illustrator, Photoshop, Audition)
• Three years of experience with authoring tools (Storyline, Captivate, etc.)
• Ability to quickly grasp technical concepts with minimal assistance
• Excellent organizational, analytical, problem-solving, and communication skills
• Team-focused attitude and experience translating customer needs into deliverables
• Work cooperatively with others within the organization and other cross-functional stakeholders
• Work well in fast-paced  environments
• Has predictable, reliable attendance
• Exceptional organizational, analytical, and problem-solving abilities
• Customer-centric attitude and a genuine passion for technology and digital user enablement
• Professional presentation and delivery skills with enthusiasm. Charisma and passion for technology
• Foundational knowledge of IT environments, troubleshooting, and networking concepts
• Demonstrated ability to quickly learn complex technical concepts
• Experience in a high-growth tech company
• Skilljar LMS administration experience
• Technical certifications: Front-end development, UX, digital marketing, web analytics
• Graphic, web, or UX/UI design portfolio of professional work available

Qualifications

Must Haves

• Four-year degree or equivalent experience; background in adult education preferred
• Proven ability to design instructional content for complex topics, with experience building self-paced learning materials tailored to external audiences and customers
• Three years of experience with Adobe Creative tools (After Effects, Illustrator, Photoshop, Audition)
• Three years of experience with authoring tools (Storyline, Captivate, etc.)
• Ability to quickly grasp technical concepts with minimal assistance
• Excellent organizational, analytical, problem-solving, and communication skills
• Team-focused attitude and experience translating customer needs into deliverables
• Work cooperatively with others within the organization and other cross-functional stakeholders
• Work well in fast-paced  environments
• Has predictable, reliable attendance
• Exceptional organizational, analytical, and problem-solving abilities
• Customer-centric attitude and a genuine passion for technology and digital user enablement
• Professional presentation and delivery skills with enthusiasm. Charisma and passion for technology
• Foundational knowledge of IT environments, troubleshooting, and networking concepts
• Demonstrated ability to quickly learn complex technical concepts

Nice to Haves

• Experience in a high-growth tech company
• Skilljar LMS administration experience
• Technical certifications: Front-end development, UX, digital marketing, web analytics
• Graphic, web, or UX/UI design portfolio of professional work available

Benefits

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model