Services Inside Account Manager

Summary

Extreme Networks creates cloud-driven networking solutions and provides services and support to customers globally. The Services Inside Account Manager is responsible for service revenue within an assigned territory, including quoting, renewing, upselling, forecasting, managing pipelines, and closing service opportunities.

Responsibilities

• Responsible for quoting and upselling into a specified region/territory
• Attain monthly/quarterly/annual quotas on assigned region/territory
• Weekly /Monthly / Quarterly forecasting
• Team with Partners to cross-sell and up-sell services into existing customer base - create incremental pipeline and revenue
• Create pro-active and re-active quotes for customers and partners as well as facilitate any special pricing requests; verifying serial numbers and RMA's
• Manage service contracts/renewals for customers in assigned region/territory
• Manage service sales campaigns and promotions for assigned region/territory
• Close on time all service renewal opportunities
• Regular pipeline and opportunity reporting both internally and externally, including SalesForce accuracy
• Identify product upsell opportunities and work with the product account team
• Work with internal teams to protect data integrity and manage service orders

Skills

• Bright, articulate, self-motivated candidates who have a desire to grow their sales career
• A strong work ethic and enthusiasm demonstrating initiative and professionalism
• 2+ years in Inside Sales experience required
• Strong telephone communications skills comfortable calling on clients
• Should have a desire to grow your career in Service Sales utilizing Consultative Sales techniques
• Ability to work well in a fast paced, team environment
• Strong verbal and written skills
• Experience with SalesForce.com required
• Strong Microsoft Excel skills required
• Possess energetic and enthusiastic demeanor
• College Degree preferred
• Interest and knowledge of software/hardware technologies preferred
• Experience with Computer Networking technologies a bonus

Qualifications

Must Haves

• bright, articulate, self-motivated candidates who have a desire to grow their sales career
• a strong work ethic and enthusiasm demonstrating initiative and professionalism
• 2+ years in Inside Sales experience required
• Strong telephone communications skills comfortable calling on clients
• Should have a desire to grow your career in Service Sales utilizing Consultative Sales techniques
• Ability to work well in a fast paced, team environment
• Strong verbal and written skills
• Experience with SalesForce.com required
• Strong Microsoft Excel skills required
• Possess energetic and enthusiastic demeanor

Nice to Haves

• College Degree preferred
• Interest and knowledge of software/hardware technologies preferred
• Experience with Computer Networking technologies a bonus

Benefits

• Commission on a 70/30 split
• Medical, dental, and vision insurance
• Flexible work schedules and work-from-home opportunities where role permits
• Paid time off, including open time off in eligible markets and statutory leave in all markets
• Paid holidays in accordance with local practice
• Retirement savings programs, including 401(k) matching in the United States
• Employee Stock Purchase Program, where eligible
• Adoption assistance and fertility treatment support, where eligible
• Flexible spending accounts, where eligible
• Employee assistance program
• Tuition reimbursement, where eligible
• Life and disability insurance