Restaurant Business Partner (Remote)

Summary

ezCater is a food technology platform connecting workplaces with restaurants and supporting catering partners. The Restaurant Business Partner will build and manage partner relationships, identify operational and growth opportunities through data and feedback, and collaborate cross-functionally to improve partner and customer outcomes.

Responsibilities

• Engage and establish relationships with high-level contacts across different partner accounts to evaluate and communicate opportunities in ways that drive action
• Understand the unique business of each partner and create strategies for success that support partner and ezCater growth
• Proactively assess, clarify, and validate caterers’ operational opportunities on an ongoing basis, using performance data and customer and partner feedback loops
• Serve as a subject matter expert on partner-facing and internal operational metrics
• Leverage data and analytics to identify trends and guide solutions
• Present operational and functional insights to internal and external stakeholders
• Collaborate closely with other departments, including sales, marketing, and product development, to drive alignment and support the overall growth and success of catering partners on the ezCater platform

Skills

• 2+ years experience partnering with and managing external vendors or accounts; experiencea0 with restaurant operations, final mile delivery, or e-commerce logistics preferred
• Experience leveraging data to make informed recommendations and/or decisions; comfortable working in Excel, Tableau, or Sigma
• Clear, concise, and persuasive verbal and written communication skills
• Track record of success working internally and externally to achieve shared outcomes
• Ability to demonstrate active listening and emotional intelligence to better understand partner feedback and needs
• Proactive approach to identifying and solving problems; demonstrated ability to root cause and craft the right solution
• Ability to work effectively in fast-paced environments, both autonomously and cross-functionally in a team setting
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable
• EzCater does not sponsor applicants for work visas or legal permanent residence

Qualifications

Must Haves

• 2+ years experience partnering with and managing external vendors or accounts; experiencea0 with restaurant operations, final mile delivery, or e-commerce logistics preferred
• Experience leveraging data to make informed recommendations and/or decisions; comfortable working in Excel, Tableau, or Sigma
• Clear, concise, and persuasive verbal and written communication skills
• Track record of success working internally and externally to achieve shared outcomes
• Ability to demonstrate active listening and emotional intelligence to better understand partner feedback and needs
• Proactive approach to identifying and solving problems; demonstrated ability to root cause and craft the right solution
• Ability to work effectively in fast-paced environments, both autonomously and cross-functionally in a team setting
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable
• ezCater does not sponsor applicants for work visas or legal permanent residence

Benefits

• Stock options
• 12 paid holidays
• Flexible PTO
• 401K with ezCater match
• Health, dental, and FSA benefits
• Long-term disability insurance
• Mental health and family planning resources
• Remote-hybrid work from the Boston office, home, or a mixture of both
• Opportunities to grow in your career
• A tremendous amount of responsibility and autonomy
• Employee meal program and other goodies when you’re in our office