Product Specialist

Summary

Pollardwater, a division of Ferguson Waterworks, supplies Maintenance, Repair, and Operations products for municipal water and wastewater operations throughout North America. The Product Specialist provides technical product expertise, sales support, training, and product management for chemical feed and laboratory equipment, while supporting customers, sales teams, vendors, projects, and product portfolio development.

Responsibilities

• Serve as the primary technical resource for designated product categories: Chemical feed and Laboratory equipment
• Respond to daily technical inquiries from customers, sales associates, and vendors
• Handle all documentation related to meetings, projects, schedules, data requests, and assigned initiatives
• Provide training to internal and external customers on the operation, application, theory, and troubleshooting of products
• Assist in developing detailed project schedules and coordinating activities across multiple project sites
• Partner closely with outside sales teams to drive product adoption, support customer needs, and develop future succession plans within the organization
• Organize, schedule, and participate in project meetings, either in person or virtually
• Attend lunch-and-learns, trade shows, conferences, and engineering presentations to promote products and strengthen customer relationships
• Conduct jobsite visits to support product installations and provide guidance to customers and vendors
• Contribute content and technical expertise for the development and maintenance of the Pollardwater product catalog and related marketing materials
• Maintain product category information including cost structures, selling prices, specifications, and product positioning
• Update website content with accurate product information, technical data, and new product offerings
• Build and maintain strong relationships with manufacturers and vendors, including negotiating pricing and supporting strategic supplier partnerships
• Identify and evaluate new products, technologies, and vendor partners to expand and strengthen Pollardwater's product portfolio

Skills

• 3+ years of experience in MRO, utility, waterworks, industrial tools, safety equipment, wastewater treatment, water treatment, or closely related industries
• Strong technical aptitude with the ability to understand product applications, specifications, and customer requirements
• Proven ability to troubleshoot technical product issues and communicate solutions effectively
• Strong computer proficiency, including Microsoft Office applications and the ability to navigate multiple software platforms
• Basic reporting experience using Excel, including sorting, filtering, and compiling data
• Demonstrated relationship-building, customer service, and interpersonal skills
• Ability to manage multiple priorities, adapt to changing business needs, and respond to urgent customer requests
• Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
• Experience creating PowerPoint presentations and coordinating, facilitating, and leading both in-person and virtual training sessions
• Willingness and ability to travel 10% to 15% of the time for trade shows, training events, and industry meetings
• Experience with chemical feed systems, laboratory equipment, water treatment processes, or wastewater treatment operations preferred
• Experience supporting product lifecycle management, pricing administration, vendor relationships, or category management activities is preferred

Qualifications

Must Haves

• 3+ years of experience in MRO, utility, waterworks, industrial tools, safety equipment, wastewater treatment, water treatment, or closely related industries
• Strong technical aptitude with the ability to understand product applications, specifications, and customer requirements
• Proven ability to troubleshoot technical product issues and communicate solutions effectively
• Strong computer proficiency, including Microsoft Office applications and the ability to navigate multiple software platforms
• Basic reporting experience using Excel, including sorting, filtering, and compiling data
• Demonstrated relationship-building, customer service, and interpersonal skills
• Ability to manage multiple priorities, adapt to changing business needs, and respond to urgent customer requests
• Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
• Experience creating PowerPoint presentations and coordinating, facilitating, and leading both in-person and virtual training sessions
• Willingness and ability to travel 10% to 15% of the time for trade shows, training events, and industry meetings

Nice to Haves

• Experience with chemical feed systems, laboratory equipment, water treatment processes, or wastewater treatment operations preferred
• Experience supporting product lifecycle management, pricing administration, vendor relationships, or category management activities is preferred

Benefits

• Fully remote work arrangement, based anywhere in the United States
• Health benefits
• Dental benefits
• Vision benefits
• Paid time off
• Life insurance
• 401(k) with a company match
• Mental health coverage
• Gender affirming benefits
• Family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities
• Bonus or incentive plan eligibility