Inside Sales Representative

Summary

Ferguson is a supplier of products and services supporting infrastructure, construction, and related industries. The Inside Sales Representative supports customers by identifying products and solutions, preparing quotations and sales orders, coordinating deliveries, answering sales calls, and resolving customer concerns.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders
• Coordinate deliveries on behalf of customers
• Answer sales calls for general information, addressing and resolving customer concerns or questions
• Ability to effectively use customer relationship management (CRM) system and phone system

Skills

• Experience in plumbing, HVAC, or other trades is a plus
• Exhibit strong skills for sales, including the ability to upsell
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
• Ability to react well in a fast-paced environment & follow through on commitments
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus
• General digital literacy including Microsoft Office
• Ability to quickly learn product knowledge and processes
• 0-3 years of sales and/or customer service experience is preferred

Qualifications

Must Haves

• Experience in plumbing, HVAC, or other trades is a plus
• Exhibit strong skills for sales, including the ability to upsell
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
• Ability to react well in a fast-paced environment & follow through on commitments
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus
• General digital literacy including Microsoft Office
• Ability to quickly learn product knowledge and processes

Nice to Haves

• 0-3 years of sales and/or customer service experience is preferred

Benefits

• Remote within the United States or Hybrid for associates in Newport News, VA in accordance with company policy
• Health benefits
• Dental benefits
• Vision benefits
• Paid time off
• Life insurance
• 401(k) with a company match
• Mental health coverage
• Gender affirming benefits
• Family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities
• Bonus or Incentive Plan eligibility