Program Support Specialist 1

Summary

First Tek, Inc. is providing staffing support for a confidential federal government assignment. The Program Support Specialist 1 serves as a technology procurement and records coordinator, supporting technology procurement actions, financial coordination, documentation, and SharePoint lifecycle management. The role facilitates request processing, maintains compliant records, coordinates accrual information, and supports technology acquisition activities.

Responsibilities

• Manage the "BuyIT" shared inbox, serving as the frontline point of contact for reviewing, monitoring, triaging, and logging all incoming technology procurement and service inquiries
• Identify technology procurement requests received in the "BuyIT" inbox and systematically redirect requestors to the official BPA system of record with the appropriate submission instructions, paths, and links
• Provide timely, professional status updates to stakeholders, ensuring clear communication, high-level customer service, and correct routing through designated channels
• Track contract renewal dates and collaborate with the assigned Contracting Officer Representative (COR) to ensure complete request packages are submitted to contracting prior to the Procurement Action Lead Time (PALT)
• Under the direction of the Technology Acquisition Advisor or COR, contact software publishers and hardware/service vendors to obtain government cost estimates
• Assist the COR with gathering internal/external documentation for requisition requirements; perform comprehensive quality assurance checks on procurement packages to ensure all required forms are present, accurate, and complete
• Create and maintain a centralized document repository. Mark, organize, and file physical and digital records (including emails) in strict accordance with compliance requirements, Information Security (INFOSEC), and Information Governance & Lifecycle Management (IGLM) standards
• Ensure official records are audit-ready and distribute sensitive documentation only to authorized personnel with a validated "need to know."
• Facilitate the collection, consolidation, and organization of monthly financial accrual information from technology CORs
• Ensure accurate accrual data is submitted to the Finance department within established deadlines
• Maintain records of all accrual submissions and related financial communications for future auditing and tracking
• Serve as a key contributor to the lifecycle management of the IT Acquisition SharePoint site including:
• Assist in structuring the site to ensure intuitive navigation and accessibility for technology CORs
• Identify, gather, and upload essential resources, including templates, Standard Operating Procedures (SOPs), and governing policies
• With Supervisor oversight and input,conduct routine audits and validation checks to verify that all hosted information is accurate, compliant, and up to date
• Proactively identify opportunities for system enhancement and assist in implementing approved updates

Skills

• 1 year of experience is required with an applicable Associate's degree
• 3 years of experience are required without a degree or an applicable degree
• Experience must be consistent with the specific requirements of a Business Analyst, business purchasing agent, and/or information technology business analysis and support role
• Demonstrated experience managing a shared inbox or utilizing a ticket-based system (e.g., Cherwell Service Management, ServiceNow) to triage requests, enforce process compliance, redirect users to correct submission portals, and manage competing priorities
• Basic familiarity with procurement, purchasing, or basic financial tracking processes
• Proficiency with the Microsoft Office Suite (Outlook, Excel, Word) and SharePoint for file and document management
• Strong technical writing skills and the ability to present information in various forms (textual, graphical, and statistical)
• Ability to follow established procedures with high precision, consistency, and strict adherence to deadlines
• Valid U.S. Driver's License is required
• An Associate's degree or equivalent training in Information/Computer Technology, Business Systems, Computer Technology, or a related technical field is preferred
• Prior experience working within a federal government or federal contracting environment
• Strong logical reasoning skills to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to apply general rules to specific problems to produce viable options for stakeholder or Subject Matter Expert (SME) consideration
• Ability to identify when processes are diverging from standards or when issues are likely to arise, and proactively present options to the appropriate audience or SME

Qualifications

Must Haves

• 1 year of experience is required with an applicable Associate's degree
• 3 years of experience are required without a degree or an applicable degree
• Experience must be consistent with the specific requirements of a Business Analyst, business purchasing agent, and/or information technology business analysis and support role
• Demonstrated experience managing a shared inbox or utilizing a ticket-based system (e.g., Cherwell Service Management, ServiceNow) to triage requests, enforce process compliance, redirect users to correct submission portals, and manage competing priorities
• Basic familiarity with procurement, purchasing, or basic financial tracking processes
• Proficiency with the Microsoft Office Suite (Outlook, Excel, Word) and SharePoint for file and document management
• Strong technical writing skills and the ability to present information in various forms (textual, graphical, and statistical)
• Ability to follow established procedures with high precision, consistency, and strict adherence to deadlines
• Valid U.S. Driver's License is required

Nice to Haves

• An Associate's degree or equivalent training in Information/Computer Technology, Business Systems, Computer Technology, or a related technical field is preferred
• Prior experience working within a federal government or federal contracting environment
• Strong logical reasoning skills to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to apply general rules to specific problems to produce viable options for stakeholder or Subject Matter Expert (SME) consideration
• Ability to identify when processes are diverging from standards or when issues are likely to arise, and proactively present options to the appropriate audience or SME

Benefits

• Remote work eligible for workers who live in BPA's service territory of WA, OR, ID, or MT; official duty station is the home address.
• Training on Asset Suite provided by BPA.
• Training on Cherwell and ServiceNow ticketing systems provided by BPA.
• BPA-provided safety training, the same training provided to Federal Workers.
• Reimbursable travel costs, subject to pre-approval, Federal Travel Regulations, and submission via an expense sheet in Fieldglass.
• An ergonomic assessment provided by the supplier.