Summary
TEKsystems is a leading provider of business and technology services, and they are seeking a Networking & Linux Tech Support Rep. The role involves troubleshooting and resolving technical issues, providing first-class technical support to customers, and maintaining expertise in company products and solutions.
Responsibilities
- Troubleshoot and resolve technical issues related to various products and software
- Build and maintain subject matter expertise of all company products and solutions
- Assist customers through multiple communication channels
- Report bugs and trends to stakeholders for process improvement
- Provide first-class technical support to customers
Skills
- Comfortable working with Chat, Email, & Phone
- Customer support, Email, Chat
- Salesforce, CRM, MS Dynamics
- Strong Job tenure, no job hopping - must be in last 3 roles for 15 months or more at least
- Fluent with technology and troubleshooting exp
- Tech Support (must have)
- Bachelors is preferred
- Law enforcement exp (nice to have)
Qualifications
Must Haves
- Comfortable working with Chat, Email, & Phone
- Customer support, Email, Chat
- Salesforce, CRM, MS Dynamics
- Strong Job tenure, no job hopping - must be in last 3 roles for 15 months or more at least
- Fluent with technology and troubleshooting exp
- Tech Support (must have)
Nice to Haves
- bachelors is preferred
- Law enforcement exp (nice to have)
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)