Five9
Posted 25 days agoVerified live 1d ago
Associate Customer Success Manager
Brief overview
Remote
UndergradOr in progress
$56k–$129k/yrStated range
39 H-1B approvalsDept. of Labor
15 green cardsCertified filings
Customer SuccessAccount ManagementBusiness DevelopmentProduct KnowledgeProject Management
About the company
Five9five9.com
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.39H-1B approved
98%approval rate
2new H-1B hires
15PERM certified
$184,330median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
202312
202415
20258
20264
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20233
20252
20264
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20232
20244
20259
Top sponsored roles
Network Engineer “ OperationsPrincipal Program ManagerSenior Director, Product ManagementNetwork EngineerSenior Manager, Cloud Engineering
Sponsored employees from
IndiaCanadaRussia
Job description
Summary
Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Associate Customer Success Manager will serve as the liaison between the customer and Five9, addressing customer issues and providing effective solutions. This role involves ensuring the timely delivery of solutions according to customer needs and assisting with high severity requests or issue escalations as needed.
Responsibilities
- Being the trusted partner for the customer on use-case and product functionality
- Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer
- Apply an understanding of Five9s products, services, and support processes
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Assist with high severity requests or issue escalations as needed
Skills
- Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred
- Ability to discuss, understand, and work within complex project and processes
- Proven ability to manage multiple projects at a time while paying strict attention to details
- Excellent listening, verbal and written communication skills
- Must be self-directed and self-motivated
- BA/BS degree or higher
Qualifications
Must Haves
- Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred
- Ability to discuss, understand, and work within complex project and processes
- Proven ability to manage multiple projects at a time while paying strict attention to details
- Excellent listening, verbal and written communication skills
- Must be self-directed and self-motivated
- BA/BS degree or higher
Benefits
- Annual performance bonus
- Stock
- Other applicable incentive compensation plans
- Health, dental, and vision coverage, beginning on the first day of employment
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
- Generous employee stock purchase plan
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
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