Associate Customer Success Manager

Summary

Fullpath by Cox Automotive is a technology company in the automotive space that provides AI-powered, data-driven Customer Data Platform solutions. The Associate Customer Success Manager will support enterprise Customer Success efforts through campaign execution, operational workflows, client communications, reporting, and cross-functional project coordination, with potential growth into a Customer Success Manager role.

Responsibilities

• Assisting the Customer Success team with the creation and execution of custom audience lists and campaigns, including digital advertising and email marketing campaigns
• Supporting the development and delivery of client-specific assets and reports, ensuring accuracy and timeliness
• Creating, customizing, and managing Dynamic Payments offers and other promotional materials as required
• Providing monthly support for co-op submissions
• Creating and managing inbound cases through a queue, ensuring requests are appropriately tracked and resolved
• Providing ongoing operational and task-based support for Fullpath’s Enterprise Customer Success team
• Collaborating cross-functionally with internal teams to ensure client requests and project deliverables are executed efficiently and to a high standard
• Supporting client communication when needed to fulfill assigned tasks and help ensure a positive customer experience
• Supporting strategic initiatives by helping manage project timelines, resources, and communications
• Monitoring and maintaining task workflows, escalating issues when needed and ensuring smooth handoffs within the Customer Success organization
• Identifying opportunities to improve existing processes, develop new workflows, and make day-to-day Customer Success operations more efficient
• Taking on additional account or customer support responsibilities as needed, including providing coverage when a CSM is unavailable

Skills

• Strong interest in building a career in Customer Success, with an interest in eventually growing into a Customer Success Manager role
• A proactive, curious, and self-directed approach to work, with a willingness to ask questions, learn independently, and find solutions when the path forward is not clearly defined
• Ability to operate effectively in an environment where processes, priorities, and responsibilities can change frequently
• Strong organizational skills and the ability to manage a high volume of detailed, task-oriented work while maintaining accuracy and follow-through
• High level of competency working with data to support business decisions and customer outcomes
• Ability to build and implement follow-up processes and stay on top of multiple priorities
• Independent problem-solving skills and adaptability in a fast-paced environment
• Strong verbal and written communication skills, including the ability to communicate professionally with both internal teams and customers when needed
• Exposure to or interest in using AI tools to improve productivity, workflows, or day-to-day work
• Strong work ethic, ownership, and willingness to take on hands-on operational work as part of developing within Customer Success
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future
• Automotive industry and/or digital advertising experience is a plus, but not required

Qualifications

Must Haves

• Strong interest in building a career in Customer Success, with an interest in eventually growing into a Customer Success Manager role
• A proactive, curious, and self-directed approach to work, with a willingness to ask questions, learn independently, and find solutions when the path forward is not clearly defined
• Ability to operate effectively in an environment where processes, priorities, and responsibilities can change frequently
• Strong organizational skills and the ability to manage a high volume of detailed, task-oriented work while maintaining accuracy and follow-through
• High level of competency working with data to support business decisions and customer outcomes
• Ability to build and implement follow-up processes and stay on top of multiple priorities
• Independent problem-solving skills and adaptability in a fast-paced environment
• Strong verbal and written communication skills, including the ability to communicate professionally with both internal teams and customers when needed
• Exposure to or interest in using AI tools to improve productivity, workflows, or day-to-day work
• Strong work ethic, ownership, and willingness to take on hands-on operational work as part of developing within Customer Success
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future

Nice to Haves

• Automotive industry and/or digital advertising experience is a plus, but not required

Benefits

• Remote position
• Flexible, family-friendly environment that supports work-life balance
• Opportunities for learning, growth, and ownership
• Medical
• Dental
• Vision
• Disability
• Life/AD&D
• EAP
• 15 vacation days per year to start
• 80 hours of sick leave
• 12 paid holidays
• Paid parental leave
• 401k with company match