Course Materials Market Manager

Summary

Follett Higher Education is seeking a Course Materials Market Manager to oversee course materials operations across multiple locations. The role manages inventory lifecycle activities, analyzes business performance, coordinates faculty adoptions and purchasing decisions, and supports store teams and campus partners in executing course materials strategies.

Responsibilities

• Oversees the course materials department for multiple locations and contracts. Manages and monitors course materials inventory lifecycle, with direct decision-making responsibility for their assigned group of stores
• Responsible for report generation/disbursement, analyzing the data, and acting as primary Text Decision Makers to take actions based on that analysis. Provides direction to store management and/or RMs to ensure all course material lifecycle tasks are completed in the stores
• Evaluates course materials' business performance (including, but not limited to, QTC decisions, inventory levels, purchasing and disposition activities, and adhering to seasonal sourcing and disposition strategies) as related to budget and business benchmarks. Reviews and directs planning activities (including, but not limited to, sales period date setting and sales budget entries) to ensure data accuracy
• Collects course materials information from the school faculty and administration at all assigned locations
• Including editing, entering, and confirming adoptions from faculty to ensure accuracy, and following up as necessary on missing/late adoptions. Understanding manual course import processes and timing from automated course import set-up, managing, and creating new terms. Acts as primary text decision maker, responsible for calculating the quantities of course materials needed for the school term and communicating budgets to store management
• In partnership with store management, presents, interacts, and influences faculty, department chair(s), Dean, and/or administration on course materials issues, ensuring resolution for escalated issues, including input for strategy and goal development for the department at all locations
• Seasonal in-store visits for operational review and/or providing assistance
• Accountable for providing feedback and consistent communications to the Regional Manager, Store Manager, and key campus partners on course material department checkpoints, metrics, rush preparedness concerns, as well as training and/or resource constraints

Skills

• 3-5 years of relevant experience
• Bachelor's degree or equivalent
• Store operations, account management, and/or project management experience
• Excellent communication skills, both written and verbal, able to convey concepts and solve complex problems across multiple teams
• Advanced skills with Microsoft Office Suite, especially Excel, Teams & BI

Qualifications

Must Haves

• 3-5 years of relevant experience
• Bachelor's degree or equivalent
• Store operations, account management, and/or project management experience
• Excellent communication skills, both written and verbal, able to convey concepts and solve complex problems across multiple teams
• Advanced skills with Microsoft Office Suite, especially Excel, Teams & BI