Food Operations Analyst

Summary

Foodsmart is a U.S. Foodcare platform that combines personalized nutrition care, behavior change tools, and food benefits to improve member health outcomes. The Food Operations Analyst coordinates food delivery for members, provides customer support, resolves order fulfillment issues, and helps optimize ordering and fulfillment processes.

Responsibilities

• Provide high-quality customer support to our many existing and future members, from initial inquiry to ongoing program questions
• Utilize existing resources, tools, and team members to quickly address any member order fulfillment issues
• Ensure member orders are fulfilled accurately and to the highest quality standard
• Contribute suggestions to continue optimize the member ordering and fulfillment process
• Ability to support other key needs as defined

Skills

• High school diploma or GED required
• Minimum of 2 years work experience in customer support roles
• Self-motivated and driven
• Strong computer proficiency including good knowledge of Microsoft/GSuite applications
• Ability to troubleshoot and resolve client issues in real time
• Strong attention to detail, clear communication, and problem-solving skills to resolve member issues efficiently
• Ability to be flexible to shifts in priorities and thrive in autonomous work environments

Qualifications

Must Haves

• High school diploma or GED required
• Minimum of 2 years work experience in customer support roles
• Self-motivated and driven
• Strong computer proficiency including good knowledge of Microsoft/GSuite applications
• Ability to troubleshoot and resolve client issues in real time
• Strong attention to detail, clear communication, and problem-solving skills to resolve member issues efficiently
• Ability to be flexible to shifts in priorities and thrive in autonomous work environments

Benefits

• Remote-First Company
• Unlimited PTO
• Flexible & remote location
• Healthcare Coverage (Medical, Dental, Vision)
• 401k & bonus
• Registered Dietitian Sessions