FSI
Posted 20 days agoVerified live 1d ago
Customer Success Manager
Brief overview
Remote
UndergradOr in progress
$68k–$78k/yrStated range
3+ yrsMinimum
Customer SuccessAccount ManagementCustomer Relationship Management (CRM)HubSpotData-Driven Decision MakingSaaSHealthcare
Job description
Summary
FSI is a healthcare computerized maintenance management software (CMMS) provider serving hospitals and healthcare maintenance professionals. The Customer Success Manager owns post-sale customer relationships, drives retention and renewals, supports product adoption, and identifies expansion opportunities while serving as a strategic advisor and internal customer advocate.
Responsibilities
- Own and manage customer renewals, targeting 97%+ retention
- Proactively identify and mitigate churn risk
- Drive product adoption and customer engagement initiatives
- Identify and surface expansion opportunities
- Conduct regular customer check-ins and establish full account coverage
- Execute QBRs and evolve conversations toward strategic outcomes
- Collaborate cross-functionally with Support, Product, and Solutions Engineering
- Act as the voice of the customer internally
- Assist with invoicing coordination alongside Finance
- Demonstrate strong time management across a large portfolio (75–90 accounts)
Skills
- - Experience in Customer Success, Account Management, or related field (SaaS or healthcare preferred)
- - Strong communication, relationship-building, and organizational skills
- - Experience with CRM tools (e.g., HubSpot) and data-driven decision making
- - Customer-centric mindset with a focus on outcomes and value delivery
- - Demonstrated growth mindset and ability to learn on the job
- - Self-driven and capable of operating autonomously
- Remote. Some travel may be required
Qualifications
Must Haves
- - Experience in Customer Success, Account Management, or related field (SaaS or healthcare preferred)
- - Strong communication, relationship-building, and organizational skills
- - Experience with CRM tools (e.g., HubSpot) and data-driven decision making
- - Customer-centric mindset with a focus on outcomes and value delivery
- - Demonstrated growth mindset and ability to learn on the job
- - Self-driven and capable of operating autonomously
- Remote. Some travel may be required
Benefits
- NDR bonus potential up to $15,000.
- Remote work arrangement.
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