Systems Operations Support Analyst

Summary

Hungryroot is using AI to build a consumer-centric food and wellness company that delivers healthy groceries, recipes, and supplements. The Systems Operations Support Analyst will provide off-hours support for the fulfillment platform by monitoring production systems, investigating incidents, troubleshooting operational issues, and maintaining smooth fulfillment operations.

Responsibilities

• Off-hours coverage: Serve as the primary on-call resource to monitor and maintain the health of our fulfillment operations platform and related integrations during scheduled off-hours
• Monitor the health of fulfillment systems, integrations, and operational workflows during scheduled on-call hours
• Respond to production alerts and operational support requests with urgency
• Identify, triage, troubleshoot, and resolve production issues using established runbooks
• Investigate issues across application logs, databases, APIs, and code to determine root cause
• Perform debugging and log analysis to quickly isolate failures
• Document findings and resolutions to improve future incident response
• Independently resolve low-to-medium complexity incidents
• Escalate high-severity issues to the Sr. Manager of Fulfillment Systems when appropriate, providing:
• Issue summary
• Impact assessment
• Root cause (if known)
• Troubleshooting performed
• Recommended next steps
• Develop and maintain small Python scripts and automation tools
• Support low-risk enhancements and bug fixes within fulfillment applications
• Perform routine system maintenance, cleanup, and technical debt work
• Improve operational runbooks and support documentation
• Identify recurring operational issues and recommend long-term fixes
• Partner with engineering teams to improve system reliability and monitoring

Skills

• * 2+ years of experience in software engineering or systems support (WMS/OMS etc)
• * Experience supporting fulfillment, warehouse, & supply chain systems and processes
• * Intermediate Python proficiency
• * Intermediate SQL skills for investigation and data analysis
• * Experience working with JSON APIs
• * Experience troubleshooting production applications
• * Ability to investigate issues using logs, databases, and application code
• * Strong analytical and critical-thinking skills
• * Excellent written and verbal English communication
• * Experience using Jira, Confluence, or similar collaboration tools
• ***The employer will not sponsor applicants for work visas.***
• * Experience with Docker
• * Experience with monitoring and alerting platforms
• * Familiarity with CI/CD pipelines
• * Experience with AI-assisted development tools (Claude, Cursor, GitHub Copilot, etc.)

Qualifications

Must Haves

• * 2+ years of experience in software engineering or systems support (WMS/OMS etc)
• * Experience supporting fulfillment, warehouse, & supply chain systems and processes
• * Intermediate Python proficiency
• * Intermediate SQL skills for investigation and data analysis
• * Experience working with JSON APIs
• * Experience troubleshooting production applications
• * Ability to investigate issues using logs, databases, and application code
• * Strong analytical and critical-thinking skills
• * Excellent written and verbal English communication
• * Experience using Jira, Confluence, or similar collaboration tools
• ***The employer will not sponsor applicants for work visas.***

Nice to Haves

• * Experience with Docker
• * Experience with monitoring and alerting platforms
• * Familiarity with CI/CD pipelines
• * Experience with AI-assisted development tools (Claude, Cursor, GitHub Copilot, etc.)

Benefits

• Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!
• Equity
• Unlimited vacation policy
• Universal paid parental leave
• Monthly Hungryroot credit for delicious, healthy groceries
• Comprehensive health, vision, dental, and life insurance
• 401k with Company Match
• A work from home stipend to support your initial home-office setup
• Regular virtual team events
• An annual company retreat