Franklin Electric
Posted 68 days agoVerified live 2d ago
Technical Support Engineer
Brief overview
Remote
High SchoolOr in progress
3+ yrsMinimum
9 H-1B approvalsDept. of Labor
1 green cardsCertified filings
Technical SupportERP (JD Edwards)PLM (Windchill)Call Center SystemsElectrical EngineeringMechanical Engineering
About the company
Franklin Electricfranklin-electric.com/corporate/default.aspx
Service Station Hardware, Dispensing Systems, Fuel Management Systems
Visa sponsorship history
3 years sponsoring, last filed FY2025
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.9H-1B approved
100%approval rate
4new H-1B hires
1PERM certified
$101,332median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20232
20241
20256
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20253
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20241
Top sponsored roles
Integrations DeveloperWeb Developer IISenior ERP Business Analyst
Sponsored employees from
MexicoIndia
Job description
Summary
Franklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation. The Technical Support Engineer is responsible for delivering advanced technical support and product expertise to customers, diagnosing complex issues, and enhancing the customer experience.
Responsibilities
- Providing second-tier technical support via phone, email, and onsite visits to resolve complex product issues
- Conducting onsite and web-based seminars to teach customers how to implement and use products correctly
- Identifying opportunities for additional sales and service growth while interacting with clients
- Tracking open customer issues, communicating status updates, and following up to ensure successful resolutions
- Creating technical bulletins, reviewing manuals, and assisting with new software deployment and training
Skills
- High school diploma required
- 3 to 5 years of related technical support or field service experience
- Mastery of specific software ecosystems including ERP (JD Edwards), PLM (Windchill), and Call Center systems
- The ability to use 'excellent judgment' to handle variables in complex technical situations and make high-impact decisions
- Strong ability to translate technical info for vendors, customers, and internal teams through reports and presentations
- Associate's degree in Electrical or Mechanical Engineering is strongly preferred
Qualifications
Must Haves
- High school diploma required
- 3 to 5 years of related technical support or field service experience
- Mastery of specific software ecosystems including ERP (JD Edwards), PLM (Windchill), and Call Center systems
- The ability to use 'excellent judgment' to handle variables in complex technical situations and make high-impact decisions
- Strong ability to translate technical info for vendors, customers, and internal teams through reports and presentations
Nice to Haves
- Associate's degree in Electrical or Mechanical Engineering is strongly preferred
Benefits
- Hybrid remote work arrangements
- Generous paid time off & holidays
- Paid parental leave & on-site motherhood rooms
- On site café & complimentary beverage stations
- Indoor fitness facility & outdoor walking paths
- 401(k) with matching & service contributions
- Health, dental, vision, life insurance
- Short & long-term disability
- Fertility & adoption support
- Undergraduate & graduate tuition reimbursement
- Professional development assistance
- Health & wellness programs
- Training, certifications, mentorship, leadership programs
- One-on-one coaching
- Tuition reimbursement
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