Partner Relationships Manager

Summary

Free Wheelchair Mission (FWM) is a humanitarian, faith-based, non-profit organization based in Irvine, California, dedicated to transforming lives through the gift of mobility. The Partner Relationships Manager will manage and cultivate relationships with international distribution partners and suppliers, ensuring successful distributions and alignment with FWM's mission.

Responsibilities

• Serve as the main point of contact for assigned portfolio of distribution partners and gift-in-kind suppliers, managing partner strategy, needs, orders, scheduling, and documentation
• Build and maintain strong, supportive, and mission-aligned relationships
• Facilitate strategic communication and meetings for FWM and partner c-suite and senior executive leadership
• Manage strategy for regular communication and work closely with internationally based independent contractors to facilitate check-ins, virtual, and in-person trainings
• With the help of FWM’s international based independent contracts, support partners in navigating FWM’s distribution process and reporting requirements
• Work in collaboration with the Senior Programs Compliance Manager to manage partners’ understanding and adherence to FWM’s compliance guidelines and plans for program audits
• Work with the Logistics Manager and the Senior Programs Compliance Manager to track partner distribution projections
• Work with the Monitoring and Evaluation Manger to track partner performance and progress towards goals
• Identify opportunities for partner development and recommend resources or assistance
• Identify new partnership prospects, and review partner applications, implementing annual and long-term partner growth strategy as outlined by the Director of Programs Partnerships
• Manage the new and recurring partner contractual agreement process
• Assist the Senior Programs Compliance Manager with onboarding new partners and integrating them into FWM systems and expectations
• Responsible for the maintenance of accurate and up-to-date assigned partner records and correspondence in the database (Salesforce)
• Work with team members to prepare internal reports, dashboards, and updates for senior leadership
• Encourage and help facilitate impact reporting through the collection of photos, stories and impact data to further support marketing and development needs
• Collaborate with leadership on key partnership initiatives, such as potential Vision Trips, webinars, events, global conferences, etc
• Travel approximately 20% of time, or as required, to maintain strong relationships
• Perform other administrative duties as assigned in support of daily job duties by direct supervisor
• Participate in offsite staff development and fundraising events
• Occasional evenings and weekends
• Share the message of Free Wheelchair Mission and our vision

Skills

• Must be bilingual in Spanish (ability to read, write, and speak professionally)
• B.A. Degree required
• Minimum of 2 years in nonprofit program or development work
• Intermediate computer skills in MS Word, Outlook and Excel a MUST
• Ability to work as part of a team, interact diplomatically and build relationships with diverse partners, agents, and groups stateside and internationally
• Outstanding verbal, written and interpersonal communications skills a MUST
• M.A. preferred, in relevant background
• Salesforce skills a plus

Qualifications

Must Haves

• Must be bilingual in Spanish (ability to read, write, and speak professionally)
• B.A. Degree required
• Minimum of 2 years in nonprofit program or development work
• Intermediate computer skills in MS Word, Outlook and Excel a MUST
• Ability to work as part of a team, interact diplomatically and build relationships with diverse partners, agents, and groups stateside and internationally
• Outstanding verbal, written and interpersonal communications skills a MUST

Nice to Haves

• M.A. preferred, in relevant background
• Salesforce skills a plus