Customer Enablement Manager

Summary

Fullpath is a technology company in the automotive space that provides AI-powered, data-driven customer solutions. The Customer Enablement Manager will train customers on Fullpath products by developing materials, conducting virtual and in-person sessions, supporting product adoption, and gathering stakeholder feedback. This remote role requires extensive travel and collaboration across customer experience, sales, product, marketing, onboarding, and customer success teams.

Responsibilities

• Developing and delivering training materials, webinars, and workshops in person and virtually to empower customers and increase retention rates
• Working with the Customer Experience and Sales teams to identify opportunities for deeper customer engagement and increased product adoption
• Liaising between the product team and customers, translating product innovations into client value
• Collaborating with L&D, operations, product, and marketing departments to create the necessary materials to execute the training program
• Working closely with Onboarding and Customer Success teams to understand specific customer needs and prepare properly for the training
• Providing feedback to product and marketing teams based on customer reactions and questions, refining product messaging and optimizing customer experience touchpoints
• Traveling as needed to conduct customer training in person, including multi-day and extended trips to dealership locations
• Demonstrating and maintaining deep understanding of all products in the Fullpath suite to build and adapt consultative training strategies for each unique customer
• Developing and maintaining a library of resources, including presentations, user guides, e-learnings, video guides, FAQs, and best practices to support customers in their journey
• Engaging with dealership owners, managers, and staff with confidence, resilience, and professionalism, maintaining composure in challenging customer interactions

Skills

• 4+ years of relevant experience in Customer Experience, Operations, or Customer Success AND 2+ years in the automotive technology industry
• Proficiency with Salesforce, Learning Management Systems, Jira, G Suite, Slack, and ZenDesk
• Strong verbal and written communication skills with excellent presentation abilities
• Ability to manage multiple projects and priorities in a fast-paced environment with a customer-centric mindset
• Self-directed problem solver who independently identifies solutions and takes initiative without waiting for direction
• Comfort with ambiguity, change, and the ability to "figure it out" when plans shift
• Resilience and composure when engaging with difficult personalities and skeptical dealership stakeholders in both in-person and virtual settings
• Balanced work style: ability to own individual projects independently while effectively sharing findings and learnings with the team and broader organization
• Extensive travel capability: 2-4+ times per month, ranging from 2-3 day trips to week-long stints, with flexibility to adjust logistics on short notice. Preference for candidates near major airports in PST, MST, or CST
• Valid driver's license and legal authorization to work in the United States without employer sponsorship
• Ability to sit for extended periods, perform extensive computer work, work from a home office with reliable attendance and punctuality
• This job is remote in the US with extensive travel requirements
• 2+ years creating and delivering professional training content (strongly preferred)
• Prior experience with lead handling, CRM-type products, or similar customer-facing platforms (from automotive or adjacent industries)

Qualifications

Must Haves

• 4+ years of relevant experience in Customer Experience, Operations, or Customer Success AND 2+ years in the automotive technology industry
• Proficiency with Salesforce, Learning Management Systems, Jira, G Suite, Slack, and ZenDesk
• Strong verbal and written communication skills with excellent presentation abilities
• Ability to manage multiple projects and priorities in a fast-paced environment with a customer-centric mindset
• Self-directed problem solver who independently identifies solutions and takes initiative without waiting for direction
• Comfort with ambiguity, change, and the ability to "figure it out" when plans shift
• Resilience and composure when engaging with difficult personalities and skeptical dealership stakeholders in both in-person and virtual settings
• Balanced work style: ability to own individual projects independently while effectively sharing findings and learnings with the team and broader organization
• Extensive travel capability: 2-4+ times per month, ranging from 2-3 day trips to week-long stints, with flexibility to adjust logistics on short notice. Preference for candidates near major airports in PST, MST, or CST
• Valid driver's license and legal authorization to work in the United States without employer sponsorship
• Ability to sit for extended periods, perform extensive computer work, work from a home office with reliable attendance and punctuality
• This job is remote in the US with extensive travel requirements

Nice to Haves

• 2+ years creating and delivering professional training content (strongly preferred)
• Prior experience with lead handling, CRM-type products, or similar customer-facing platforms (from automotive or adjacent industries)

Benefits

• Medical
• Dental
• Vision
• Disability
• Life/AD&D
• EAP
• 15 vacation days per year to start
• 80 hours of sick leave
• 12 paid holidays
• Paid parental leave
• 401k with company match
• Flexible, family-friendly environment that supports work-life balance
• Opportunities for learning, growth, and ownership