Professional, HPS Account Manager II

Summary

Gainwell Technologies uses technology to help clients improve the health and well-being of the members they serve. The Professional, HPS Account Manager II manages client contracts and relationships, oversees service delivery, supports revenue growth, and ensures contractual and financial goals are achieved.

Responsibilities

• Prepares & monitors budget and revenue expectations for assigned client(s)
• Works with client(s) to develop project approach and implementation plans
• Oversees development and implementation
• Reports to Client engagement leadership on progress toward strategic client growth and business goals
• Communicates/interfaces regularly with client(s)
• Creates agendas and provides recaps for all client touchpoints
• Directs Gainwell contract operations to ensure successful delivery of services to client(s)
• Identifies and continually seeks new sources of revenue
• Builds relationships with internal and external staff to ensure client expectations are being met or exceeded
• Manages client relationship; responsible for ensuring client satisfaction
• Supports sales opportunities and assists the client engagement team with successful close of sale (including proposal development process)
• Monitors state legislative, regulatory, and competitive environment and alerts engagement to risks and opportunities
• Supports collaboration between client engagement team, internal departments and operations staff
• Handles client(s) invoicing & accrual tracking
• Ensures timely deliverables are sent to client, examples include: solution deliverable files, reporting, invoices and backing detail, etc

Skills

• Bachelor's degree and 3+ years of relevant professional experience, OR in lieu of a bachelor's degree, 7+ years of relevant work experience
• Health insurance
• Client services and/or business-to-business (B2B) environments
• Healthcare policy
• Highly regulated industries with significant compliance requirements (e.g., finance)
• Large client relationship or account management

Qualifications

Must Haves

• Bachelor's degree and 3+ years of relevant professional experience, OR in lieu of a bachelor's degree, 7+ years of relevant work experience

Nice to Haves

• Health insurance
• Client services and/or business-to-business (B2B) environments
• Healthcare policy
• Highly regulated industries with significant compliance requirements (e.g., finance)
• Large client relationship or account management

Benefits

• Remote opportunity with the potential for quarterly travel.
• All salaried, full-time candidates are eligible for our generous, flexible vacation policy
• A 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• A variety of leadership and technical development academies to help build your skills and capabilities