Client Services Analyst II

Summary

Gainwell Technologies is a healthcare technology company that helps clients improve business operations and healthcare outcomes. The Client Services Analyst II supports client service delivery by managing data files and workflows, analyzing claims and performance metrics, resolving issues, and coordinating with clients and internal teams to improve quality and satisfaction.

Responsibilities

• Ensure the timely and successful delivery of client data files and client-facing letters
• Oversee end-to-end workflows as claims progress through audit, QA, and review processes
• Perform detailed, quality-focused analysis and QA of client data files and letters to ensure accuracy and compliance
• Leverage tools, reports, and metrics to proactively perform first-level analysis of errors related to files, letters, and overall workflows
• Analyze complex data sets to identify trends, issues, and actionable insights
• Conduct claim research as requested by Account Management or Clients
• Translate client-specific requirements and processes between technical and non-technical partners
• Collaborate with implementation teams and internal stakeholders to ensure client deliverables meet requirements
• Participate in client calls and provide clear, professional updates on KPIs, reporting, and claim status
• Monitor and proactively drive improvements related to KPIs, including recovery conversion, fallout management, and client SLAs
• Support revenue cycle and recovery-focused initiatives through data analysis and process optimization
• Build strong relationships with internal teams and external client contacts to ensure expectations are met
• Manage multiple priorities and deadlines in a fast-paced, client-focused environment while maintaining accuracy and attention to detail
• Provide regular updates to leadership on workflow status, trends, and key metrics

Skills

• High School Diploma/GED required
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and formulas
• Strong analytical skills with the ability to use logic and process to resolve data and workflow issues
• High attention to detail with experience performing QA on client data files, letters, or reports
• Ability to create, document, and translate client-specific processes across technical and non-technical teams
• Strong written and verbal communication skills, with the ability to participate in client discussions and provide professional updates

Qualifications

Must Haves

• High School Diploma/GED required
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and formulas
• Strong analytical skills with the ability to use logic and process to resolve data and workflow issues
• High attention to detail with experience performing QA on client data files, letters, or reports
• Ability to create, document, and translate client-specific processes across technical and non-technical teams
• Strong written and verbal communication skills, with the ability to participate in client discussions and provide professional updates

Benefits

• Fully remote, work-from-home opportunity
• All salaried, full-time candidates are eligible for our generous, flexible vacation policy
• A 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• A variety of leadership and technical development academies to help build your skills and capabilities